Account Manager - GSC - US

Sysco • Olathe, KS

1d

About The Position

This role supports CMU and LCC business by managing customer relationships locally and enhancing the customer experience. The Account Manager partners with CST, National Sales, and Local Sales teams to deliver positive customer outcomes. The position focuses on providing excellent customer support, resolving last-mile issues, and building relationships with new and existing accounts. Customer visits may be required based on customer needs and contracts, and travel may reach up to 50%.

Requirements

• High school diploma.
• At least 3 years of prior outside foodservice account management or B2B sales experience.
• Valid driver’s license and a driving record that meets Company insurability standards.
• Knowledge of Sysco products, ordering procedures, and credit terms.
• Proficiency in customer service management and ability to partner cross-functionally.
• Ability to manage end-to-end initiatives through challenging deadlines.
• Excellent organizational and project management skills, including providing customer service to multiple customers simultaneously.
• Ability to thrive in a fast-paced and changing work environment.
• Expertise in Microsoft Office.
• Willingness and ability to continuously learn existing and new Sysco technologies.

Nice To Haves

• Bachelor’s degree.
• At least 5 years of foodservice account management or B2B sales experience, including experience within restaurants or a GPO background.
• Demonstrated experience with and working knowledge of Sysco customers.

Responsibilities

• Manage assigned customers and concepts, including last-mile activities, to ensure products arrive timely and accurately.
• Collaborate with the CSM handling the same concepts or customers and partner with transportation, merchandising, and contract sales teams to drive outcomes and influence customer interactions.
• Coordinate with back-office teams and communicate with customers about matters such as product credits and special orders.
• Work with the local contract sales organization to implement direction and GSC best practices, and serve as a role model for best practices.
• Use the CRM tool for account management, task management, communication across the selling team, and maintaining accurate customer data.
• Build and maintain customer relationships, including in-person visits based on customer needs and contracts.
• Handle challenging conversations with internal and external stakeholders.
• Escalate issues appropriately.
• Travel to visit local customers as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED