Account Manager (US)

fonio • New York, NY

3d

About The Position

The Account Manager owns a portfolio of existing customer accounts and serves as the primary point of contact throughout the customer lifecycle. The role focuses on increasing the value customers receive from Fonio’s AI phone assistant by expanding use cases, identifying growth opportunities, and demonstrating measurable impact through reviews, discovery conversations, and product demonstrations.

The Account Manager owns expansion revenue, including upgrades, add-ons, and renewals, and works toward monthly and quarterly quotas. The position also includes customer success responsibilities: supporting successful onboarding, helping customers use the product effectively, and maintaining long-term satisfaction. The role involves structured feedback sharing and close collaboration with Customer Success, Product, and Marketing, as well as account planning, CRM upkeep, pipeline management, and revenue forecasting.

Requirements

• At least 1 year of experience in B2B SaaS sales, account management, or customer success.
• Experience with upselling, renewals, or expansion revenue in existing customer accounts.
• Strong product and technology understanding and high familiarity with AI.
• Structured working style, ownership mindset, and customer focus.
• Native-level English and confidence in customer calls, reviews, and demos.

Nice To Haves

• Experience in a startup or scale-up.

Responsibilities

• Manage a portfolio of existing customer accounts and serve as their primary point of contact across the customer lifecycle.
• Identify and realize growth potential through upsells, add-ons, upgrades, and renewals.
• Conduct regular customer reviews, discovery conversations, QBRs, and product demonstrations.
• Analyze customer usage and show how the AI product can automate additional processes and create measurable impact.
• Own expansion revenue and work toward monthly and quarterly quotas.
• Support customer onboarding, product adoption, and long-term satisfaction.
• Share structured market and customer feedback with the team.
• Maintain account plans, CRM records, pipeline information, and reliable revenue forecasts.
• Collaborate closely with Customer Success, Product, and Marketing.

Benefits

• $70,000–$150,000 compensation (base plus uncapped commission, depending on experience)
• Top equipment of your choice
• Extremely short decision-making paths
• Close collaboration with Product, Marketing, and Customer Success
• A strong, scaling AI product with real customer value

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed