Account Manager - Construction

Border States • Birmingham, AL

2d • Onsite

About The Position

The Account Manager manages assigned customer account relationships and develops prospective accounts to maximize sales of Border States products, services, and capabilities. The role regularly calls on assigned accounts, identifies and converts opportunities, supports customer needs, and coordinates sales strategies with preferred vendors. The Account Manager also directs company sales and support resources and provides strategic input to pricing and purchasing teams on competitive pricing, margins, products, inventory, and related sales and service matters.

The position is located in Birmingham, Alabama. It requires frequent travel to perform job duties and may involve responding to technical inquiries after business hours. Border States is an employee-owned electrical supply distributor serving the construction, industrial, and utility industries. The company describes its culture as centered on customer service, employee ownership, open-book management, and empowering employees to make decisions.

The role requires the ability to perform essential duties with or without reasonable accommodation. The job description may change at the employer’s discretion.

Requirements

• Four years of business, sales, marketing, or trade education, or equivalent related work experience.
• Ability to read, write, and speak English.
• Ability to provide responsive, quality service that meets or exceeds customer expectations.
• Technical competence in understanding piping systems (PVF) or electrical systems, as required.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to plan and organize effectively.
• Customer service skills characterized by competence, accuracy, responsiveness, and engagement.
• Ability to meet the physical requirements described for the position, with or without reasonable accommodation.

Nice To Haves

• Two years of prior distribution, customer service, marketing, quotation, or sales experience preferred.
• Experience with contract negotiation.
• Experience presenting in front of a large group.
• Strong working knowledge of a Windows PC, Microsoft Office (Excel, Word, Access, and PowerPoint), the Internet, email, and SAP software preferred.

Responsibilities

• Meet or exceed established sales goals.
• Grow current and prospective medium-opportunity accounts by identifying new capabilities and cross-selling opportunities.
• Meet daily outreach expectations through consistent account planning.
• Identify targeted opportunities aligned with current strategies and capabilities.
• Prospect, validate, and convert opportunities by targeting appropriate influencers and positioning the company against competitors.
• Understand customer business objectives and translate them into differentiated company advantages.
• Stay current on company offerings, value advantages, and the competitive landscape.
• Provide quality customer support, including expediting, pricing, follow-up, returns, and other services.
• Provide timely follow-up on technical inquiries and requests, which may require attention after business hours.
• Enter relevant TCCM cost-savings documentation for assigned customers.
• Direct the use of marketing tools, technical specialists, and company capabilities and services to coordinate sales strategies across products and services.
• Coordinate sales strategies with preferred vendors to maximize customer sales potential.
• Manage and direct company sales and support resources to maximize sales and profit potential across products, markets, and specialist-team opportunities.
• Participate in and advise sales management on the implementation and success of marketing plans and strategies.
• Provide sales and marketing staff with input on customer needs and concerns involving pricing, products, customer service and support, competition, procedures, and market or customer potential.
• Provide strategic input to pricing and purchasing departments on competitive pricing and margin strategy, product evaluations, inventory requirements, and related sales, marketing, and service functions.
• Advise Customer Financial Services staff of changes in customer creditworthiness, management, or ownership.
• Grow the remaining market opportunity as needed.
• May develop customer quotations within company profit objectives and guidelines.
• Lead and attend sales and product meetings and technical training programs as required.
• Attend and assist with sales meetings, trade shows, and training programs as needed.
• Coordinate with Customer Financial Services to resolve customer billing issues related to pricing, shipping, delivery, or credit areas as needed.
• Entertain clients as needed.
• Perform other duties assigned by a supervisor or designate.

Benefits

• Health, dental, and vision benefits.
• Accident, critical illness, and hospital indemnity coverage.
• Flexible spending account (FSA) and health savings account (HSA).
• Employee Stock Ownership Plan (ESOP).
• Disability benefits.
• 401(k) retirement plan.
• Life insurance.
• Employee Assistance Program.
• Paid holidays.
• Paid volunteer time.
• Personal leave time.
• Bonuses upon achievement of branch and company goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed