Construction Account Manager

Fortive•Greenville, SC

19h•Remote

About The Position

Gordian is seeking an Account Manager with professionalism and construction knowledge to support clients using Gordian’s construction data and software. The role’s primary focus is supporting and training clients on products and services centered around Job Order Contracting (JOC) in an assigned geographic area. JOC is a procurement method and construction process used by public agencies, schools, hospitals, higher education institutions, and other organizations to improve efficiency, cost savings, and construction quality. This is a remote role based in the Charleston, South Carolina area, with travel expected 50–70% of the time within South Carolina. The position manages client accounts and construction-related projects, supports client retention and growth, oversees operational processes, and manages and develops staff. It also works across internal teams on customer goals, financial operations, budgets, and business opportunities. Gordian provides facility and construction cost data, software, and services across the building lifecycle. The position is part of Fortive. The role is eligible for a bonus as part of total compensation. The company describes benefits including medical, dental, vision, life and long-term disability insurance, an HSA, and a 401(k) retirement plan.

Requirements

At least 3 years of experience in construction procurement, construction management, or general contracting related to healthcare construction and construction management.
Knowledge of key concepts including plans, deliverables, scope, and tasks.
Confident communication skills and demonstrated ability to collaborate with all levels of internal and external organizations.
Ability to build trust through communication, expectation-setting, and completion of planned deliverables.
Sound decision-making, analytical, and organizational skills in a fast-paced environment, with a consultative approach to complex client relationships.
Ability to prioritize multiple responsibilities, balancing client deliverables across multiple projects with internal obligations.
Working knowledge and experience preparing construction bid documents and managing their process.
Ability to communicate effectively with team members and across the organization.
Experience identifying client or staffing issues and creating effective solutions, with judgment about when to escalate.
Valid U.S. driver’s license and ability to travel 50–70% within the assigned geographic area of South Carolina.

Nice To Haves

Bachelor’s degree in an appropriate field of study, or equivalent work experience.

Responsibilities

Manage assigned accounts and develop positive working relationships with customers and construction contractors.
Serve as a subject matter expert in construction contracts, proposals, and operations to support client retention, renewals, upsells, and satisfaction.
Oversee project support, including scope development, material take-offs from plans and specifications, proposal review, and construction management.
Work with and manage Account Managers on daily operational processes, including contract renewals, procurement schedules, troubleshooting, and software training for client and contractor staff.
Identify causes of customer success and failure with Account Managers and drive requirements for process enhancements and development.
Partner with cross-functional teams to understand customer goals and performance metrics and exceed those goals annually.
Provide input on new processes and workflows.
Maintain high customer service levels, operational excellence, and strategic insight.
Work with Finance on billing setup and invoicing.
Hire and develop staff, including setting objectives and conducting performance reviews.
Coach and guide team members on their assignments.
Participate in budget development and management, revenue forecasting, and periodic profit-and-loss updates and management.
Work with Sales and Business Operations to develop annual program usage and benchmark reports.
Deliver program reviews to clients’ senior management.
Assist the sales team in identifying business opportunities outside Job Order Contracting.