Construction Account Manager

Handoff•Austin, TX

About The Position

Handoff is seeking a Construction Account Manager to ensure the successful adoption and utilization of their AI platform by enterprise customers, including building material suppliers, dealers, and construction companies. This role involves configuring accounts, training teams, supporting the rollout process, and relaying customer feedback to the engineering and research teams. The ideal candidate possesses practical construction estimating experience and understands the intricacies of how construction projects are executed. This expertise will be leveraged to guide estimators, purchasing staff, and operations leads in maximizing the benefits of Handoff's technology. This position is suited for individuals with field experience or experience at a supplier desk who are eager to apply their knowledge within a rapidly growing AI company.

Requirements

Personal experience performing takeoffs from drawings and building estimates and material lists (residential or commercial). This is a mandatory requirement and will be verified.
End-to-end knowledge of the construction process, including field and installation work.
Understanding of quantity takeoffs on site, ability to identify missing scope, and capacity to explain technical concepts in customer-friendly language.
Experience training people, supporting accounts, or managing customer relationships.
Comfortable presenting to groups of estimators, purchasing staff, or sales representatives.
Strong writing skills with attention to detail.
Ability to translate customer conversations into precise requirements or reproducible bug reports.
Daily use of AI tools and ability to teach them to others.

Nice To Haves

Experience with takeoff software (e.g., PlanSwift, Bluebeam, OST).
Experience with estimating or construction management platforms (e.g., Buildertrend, JobTread, Procore).
Experience with software implementation or onboarding.
Experience in procurement/purchasing at a material supplier.
Experience working alongside product or engineering teams.

Responsibilities

Serve as the primary point of contact for estimating, purchasing, and construction staff at enterprise accounts.
Build and manage implementation plans for each account, including customer-agreed 30/60/90-day milestones.
Configure and maintain customer accounts, including cost data, product preferences, catalogs, estimate formats, and presets, ensuring accuracy against real estimates.
Train customer users and develop scalable training materials.
Provide first-line support, responding to customer inquiries promptly and escalating bugs with detailed steps and impact assessments.
Translate customer requirements and feedback into structured, prioritized specifications for engineers, researchers, and the product team.
Review customer usage weekly for each account and address adoption blockers with the team.
Prepare and conduct customer check-ins and business reviews.
Develop a repeatable playbook, including an onboarding checklist, configuration standards, and a support process.