Construction Account Manager

Fortive•Greenville, NC

1d•Remote

About The Position

Gordian is a provider of facility and construction cost data, software, and services for all phases of the building lifecycle. The Construction Account Manager supports and trains clients on products and services centered on Job Order Contracting (JOC), a procurement method and construction process used by public agencies, schools, hospitals, higher education institutions, and other organizations to improve efficiency, cost savings, and construction quality. This remote role is based in the Charleston, South Carolina area and supports accounts throughout South Carolina. The account manager oversees client relationships and project support, helps ensure customer satisfaction and retention, and works with internal teams to achieve client goals. The position also involves managing and developing staff, budgeting and forecasting, financial coordination, and collaboration with Sales and Business Operations to identify additional opportunities.

Requirements

Bachelor’s degree in an appropriate field preferred, or equivalent work experience.
At least 3 years of experience in construction procurement, construction management, or general contracting related to healthcare construction and construction management.
Knowledge of plans, deliverables, scope, and tasks.
Confident communication skills and ability to collaborate with all levels of internal and external organizations.
Ability to build trust through communication, expectation setting, and completion of planned deliverables.
Sound decision-making, analytical, and organizational skills in a fast-paced environment, with a consultative approach to complex client relationships.
Ability to prioritize multiple responsibilities and balance client deliverables across multiple projects with internal obligations.
Working knowledge and experience in preparing and processing construction bid documents.
Ability to communicate effectively with team members and across the organization.
Experience identifying client or staffing issues, creating effective solutions, and knowing when to escalate.
Valid U.S. driver’s license.
Ability to travel 50–70% of the time within the assigned geographic area of South Carolina.

Nice To Haves

Bachelor’s degree in an appropriate field of study.

Responsibilities

Manage assigned accounts and develop positive working relationships with customers and construction contractors.
Serve as a subject matter expert on construction contracts, proposals, and operations to support client retention, renewals, upsells, and satisfaction.
Oversee project support, including scope development, material take-offs from plans and specifications, proposal review, and construction management.
Work closely with and manage Account Managers on daily operational processes, including contract renewals, procurement schedules, troubleshooting, and software training for client and contractor staff.
Identify causes of customer success and failure with Account Managers and drive process enhancements and development as needed.
Partner with internal cross-functional teams to understand customer goals and performance metrics and help exceed them.
Provide input on new processes and workflows as needed.
Maintain superior customer service, operational excellence, and strategic insight.
Work with Finance on billing setup and invoicing.
Hire and develop staff, set objectives, and conduct performance reviews.
Coach and guide team members on their assignments.
Participate in budget development and management, revenue forecasting, and periodic profit-and-loss updates and management.
Work with Sales and Business Operations to develop annual program usage and benchmark reports.
Deliver program reviews to clients’ senior management.
Assist the Sales team in identifying business opportunities outside Job Order Contracting.