Account Manager - Construction

Border States•Birmingham, AL

1d•Onsite

About The Position

Border States is hiring an Account Manager to manage assigned customer relationships and develop prospects and accounts. The role promotes the company’s products, services, and capabilities to maximize customer sales potential. It regularly calls on assigned accounts, develops new accounts, documents cost savings, coordinates sales strategies with preferred vendors, and directs company sales and support resources. The Account Manager also provides strategic input to pricing and purchasing teams on competition, pricing and margins, product evaluations, inventory, and related sales, marketing, and service matters. The position is based in Birmingham, Alabama. It supports customers by coordinating resources and services, responding to technical inquiries, and ensuring quality follow-up. The role may require follow-up on technical requests after business hours and frequent travel to perform job duties. Border States is a 100% employee-owned electrical distributor serving construction, industrial, and utility industries.

Requirements

Four years of business, sales, marketing, or trade education, or equivalent related work experience.
Experience with contract negotiation.
Experience presenting in front of a large group.
Ability to read, write, and speak English.
Consistently provide responsive, quality service that meets or exceeds customer expectations.
Technical competence in understanding piping systems (PVF) or electrical systems, as required.
Excellent interpersonal, written, and verbal communication skills.
Ability to plan and organize effectively.
Customer-service skills characterized by competence, accuracy, responsiveness, and engagement.

Nice To Haves

Two years of prior distribution, customer service, marketing, quotation, or sales experience preferred.
Strong working knowledge of Windows PCs, Microsoft Office (Excel, Word, Access, and PowerPoint), the Internet, email, and SAP software preferred.

Responsibilities

Meet or exceed established sales goals.
Grow current and prospective medium-opportunity accounts by identifying capabilities and cross-selling opportunities.
Meet daily outreach expectations through a consistent process and structured account planning.
Identify targeted opportunities aligned with current strategies and new or increased capabilities.
Prospect, validate, and convert opportunities by targeting appropriate influencers and positioning the company against competitors.
Understand customer business objectives and translate them into a differentiated company advantage.
Stay current on company offerings, value advantages, and the competitive landscape.
Provide quality customer support, including expediting, pricing, follow-up, and returns.
Provide timely follow-up on technical inquiries and requests, including after business hours when needed.
Enter relevant TCCM cost-savings documentation for assigned customers.
Direct the use of marketing tools, technical specialists, and company capabilities and services to coordinate sales strategies across products and services.
Coordinate sales strategies with preferred vendors to maximize customer sales potential.
Manage and direct company sales and support resources to maximize sales and profit potential across products, markets, and specialist opportunities.
Participate in marketing plans and strategies and advise sales management on their implementation and success.
Share customer needs and concerns with sales and marketing staff, including those concerning pricing, products, service, competition, procedures, and market or customer potential.
Provide strategic input to pricing and purchasing teams on competitive pricing and margin strategy, product evaluations, inventory requirements, and related sales, marketing, and service functions.
Advise Customer Financial Services of changes in customer creditworthiness, management, or ownership.
Grow the rest-of-market opportunity as needed.
Develop customer quotations within company profit objectives and guidelines, as needed.
Lead and attend sales and product meetings and technical training programs as required.
Attend and assist with sales meetings, trade shows, and training programs as needed.
Coordinate with Customer Financial Services to resolve customer billing issues related to pricing, shipping, delivery, or other credit areas.
Entertain clients as needed.
Perform other duties assigned by a supervisor or designate.