Account Manager

Conectiv Supply Chain Solutions•Memphis, TN

About The Position

Conectiv Supply Chain Solutions is seeking a detail-oriented, customer-focused Account Manager to support and grow relationships with optical disc and games customers, including independent publishers and distributors. The Account Manager is the primary liaison for assigned clients and manages customer relationships commercially and operationally, supporting smooth production workflows, timely communication, and quality service throughout manufacturing and distribution. The role oversees client orders, timelines, expectations, contracts, forecasts, and related production and inventory matters. It coordinates with production, design, logistics, finance, pricing, contracts administration, and sales teams to execute customer projects. The Account Manager also identifies opportunities to expand services and improve processes, resolves customer issues, and helps grow the business as Conectiv diversifies across vinyl, print, and supply chain services.

Requirements

At least 4 years of experience in customer service or account management; physical media industry experience is preferred.
At least 2 years of supervisory experience.
High proficiency in MS Office 365 and CRM.
Manufacturing and/or supply chain experience.
Customer-first mindset and ability to manage multiple client accounts and tight deadlines.
Experience in team management, talent development, and coaching team members.
Excellent professional written and verbal communication skills, including the ability to work with multiple functional groups, geographic regions and cultures, and different levels of internal and external client organizations.
Excellent interpersonal skills and ability to elicit cooperation from upper management, clients, other departments, and people with varied work styles.
Self-motivation and ability to prioritize multiple projects, details, decisions, and deadlines in a changing, fast-paced, high-pressure environment.
Comfort managing difficult or emotional customer situations and responding promptly to customer needs.
Excellent judgment and ability to address problems involving multiple variables and pressures, including conflict resolution.
Strong attention to detail and ability to collect data, establish facts, and draw valid conclusions.
Knowledge of contract administration and terms, with the ability to interpret contracts.
Ability to work independently and collaboratively in a team-oriented environment.
Ability to adapt to shifting priorities, demands, and timelines using analytical and problem-solving skills.

Nice To Haves

Experience working with manufacturing vendors, printers, or fulfillment partners.
Familiarity with distribution platforms and retail logistics.
Background in sales support, account coordination, or production planning.
Working knowledge of the optical disc production process.

Responsibilities

Build and maintain trustworthy external and internal customer and vendor relationships through accurate, thorough, and timely communication, while setting and managing expectations.
Serve as the main point of contact for a portfolio of clients and manage orders, timelines, and expectations from production through delivery.
Cultivate long-term relationships with publishers and distributors to drive customer satisfaction and repeat business.
Coordinate cross-functionally with production, design, logistics, and finance teams to ensure successful project execution.
Interpret, enforce, and maintain customer contracts, rate cards, Service Level Agreement documents, and associated organizational commitments.
Monitor production timelines and proactively communicate status updates or potential delays to clients.
Identify opportunities to upsell or cross-sell services such as custom packaging, marketing bundles, or re-pressing.
Troubleshoot issues with empathy and efficiency while maintaining professionalism under pressure.
Stay current with industry trends and evolving client expectations.
Build a knowledge base of each client’s business, organization, and objectives.
Provide and maintain customer forecast information and reports.
Manage inventory and production related to workability and provide feedback to external and internal customers.
Identify and document issues and concerns; assess feasible resolutions; present options, corrective actions, and change plans as necessary.
Coordinate quotations with support from Pricing and Contracts Administration and Sales.
Monitor bills of materials, orders, customer assets, invoices, and other customer requirements.