Account Manager

Spot Inc.•Tempe, AZ

8d•Onsite

About The Position

Account Managers use Spot’s services and freight solutions to identify potential customers, nurture relationships, and build lasting partnerships. They prospect, communicate, quote, develop, operate, and maintain customer accounts. The role combines business development and customer growth with consultative service and freight operations, while meeting sales, revenue, service, and KPI expectations. This is an onsite position five days a week in Tempe, Arizona. The position is non-exempt under the Fair Labor Standards Act and is eligible for overtime. Base pay is $50,000, with potential commission within the first year.

Requirements

Bachelor’s degree.
Ability to thrive in a fast-paced environment and meet performance metrics.
Strong negotiation skills, including persuasiveness, confidence, and resilience.
Entrepreneurial and competitive spirit, passion, and self-motivation.
Organization and attention to detail.
Adaptability, ability to multitask, and a sense of urgency.
Confident decision-making, problem-solving, and issue-resolution skills.

Nice To Haves

Sales and/or customer service experience.
Knowledge of the logistics industry.

Responsibilities

Understand prospective clients’ shipping requirements and manage a consistent sales pipeline through cold calls and ongoing communication.
Create and execute a strategy for each customer account to support continuous, profitable growth while honoring the commitment to never give back freight.
Advise customers on service offerings, market trends, and industry standards; provide quotes that account for variable factors; and develop solutions for each client’s challenges.
Maintain operational efficiency for customer freight through load building, scheduling, issue escalation, and capacity securement.
Work with Carrier Sales to secure viable freight options, call carriers for additional options, and track shipments when necessary.
Meet or exceed monthly sales margin and revenue expectations and ensure customer service levels and KPIs are met.
Communicate proactively with customers, fulfill commitments, exceed service expectations, and investigate and facilitate resolution of shipment and delivery problems.