Account Manager

CarNow • Washington, DC

8d

About The Position

The Regional Account Manager supports CarNow's growth strategy by engaging with dealers and using consultative approaches to strengthen customer loyalty, enhance product value, improve retention, and build long-term client relationships. The role proactively analyzes accounts, identifies opportunities for improvement, and communicates customer needs to relevant stakeholders to support customer success.

The Account Manager provides in-person account management for a designated portfolio of 75–120 dealer accounts. The role supports onboarding and launches, trains dealership personnel, conducts regular account reviews and touchpoints, provides technical support, and collaborates with internal sales teams. It also uses HubSpot CRM to document account communications and changes, monitors KPI dashboards, completes training, and handles special projects related to the assigned accounts. The position requires travel within the assigned region, stated as 75% monthly.

Requirements

• Proven track record in automotive sales, with a focus on digital solutions.
• High school diploma or equivalent required.
• Strong understanding of chat and digital retailing technologies.
• Excellent communication and presentation skills.
• Ability to work independently and collaboratively within a team.
• Results-oriented approach, with a focus on meeting and exceeding sales targets.
• Willingness to travel 75% monthly within the assigned region.
• Familiarity with CRM tools for effective sales management.

Responsibilities

• Manage a designated book of business of 75–120 dealer accounts, primarily through in-person account management.
• Attend onboarding and pre-launch consultation calls with the Implementation team to support a seamless handoff.
• Conduct pre-live audits using a HubSpot playbook to confirm account setup and readiness for launch.
• Schedule and host in-person launch meetings and training sessions for decision makers and end users; virtual meetings may be used at times.
• Provide refresh training for new dealer personnel when applicable.
• Meet monthly retention goals by supporting customer satisfaction and loyalty.
• Follow the cancellation process for churn, contact cancellations within 24 business hours, and document save plans in HubSpot CRM.
• Complete dealer touchpoints every 45 days by email, text, or phone to check in and offer support.
• Deliver account reviews to dealership personnel, including decision makers, every 90 days, covering product metrics, ROI, user engagement, opportunities, and marketing suggestions.
• Make backend configuration updates and provide technical support, testing settings and resolving technical requests within the SLA timeline.
• Provide product recommendations and best practices to help dealers maximize ROI and user engagement.
• Test and confirm connectivity with third-party vendors, including inventory, website providers, and integration partners.
• Collaborate with the internal sales team on new deals and prospects, upsell opportunities, dealer changes, and dealership personnel updates.
• Use HubSpot CRM to log and document account communications and changes, including emails, calls, Zoom meetings, and text messages.
• Participate in continuing education sessions and complete LMS courses in a timely manner.
• Regularly review KPI dashboards to ensure KPI expectations are met.
• Address special projects related to the assigned book of business upon request.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED