Account Manager

Baker Hughes • Sugar Land, TX

6d

About The Position

The Account Manager supports customer accounts, chemical program performance, and commercial success within Baker Hughes’ OFSE – Process Solutions – Chemicals (NAL Downstream) business. The role strengthens customer relationships, coordinates technical service delivery, and helps identify opportunities that add value for refinery customers. It supports field operations and commercial activities while promoting compliance, quality service, and effective communication between customer teams and internal stakeholders.

The position manages day-to-day refinery chemical program operations, including service activities, delivery systems, and performance monitoring. It also supports technicians and account representatives in accurately executing chemical applications and service standards, and ensures compliance with Baker Hughes Sales & Service Standards at key customer accounts. The internal title for this role is Sales Specialist - Sales Enabler.

Requirements

• At least 1 year of experience in refinery process, downstream chemicals, chemical treatment, and industrial service delivery.
• A bachelor’s degree or higher in Chemistry, Petroleum Engineering, Chemical Engineering, or a closely related discipline from an accredited university.
• Strong communication, teamwork, and relationship-building skills.
• Ability to manage multiple priorities in a fast-paced, customer-facing environment.
• Analytical and problem-solving abilities to support chemical program performance.
• Ability to support commercial sales activities and technical field operations effectively.
• Valid work authorization in the country of employment; the employer cannot sponsor work authorization for this role.

Nice To Haves

• Five years of experience with chemical processing at an Oil and Gas company is preferred.

Responsibilities

• Build long-term customer relationships through effective account management and understanding of customers’ operational and business needs.
• Identify, coordinate, and collaborate with cross-functional teams to drive projects, technical sales initiatives, and innovative customer solutions.
• Prepare and deliver business reviews and technical presentations to customers, leadership, and internal teams.
• Manage day-to-day refinery chemical program operations, including service activities, delivery systems, and performance monitoring.
• Support technicians and account representatives to ensure accurate chemical application execution and service standards.
• Maintain effective communication and build trust with customer teams and internal business partners.
• Ensure compliance with Baker Hughes Sales & Service Standards at key customer accounts.
• Support commercial sales activities and technical field operations.

Benefits

• Work-life balance and well-being support.
• Competitive medical and health benefits.
• Life insurance and disability programs.
• Financial savings and investment programs, including the Thrift Plan (401k).
• Additional elective or voluntary benefits.
• Company-sponsored health and welfare programs.
• Eligible for additional forms of compensation, such as bonuses, subject to applicable plans or policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level