Account Manager

The Cavco Family of Companies•Plano, TX

4d•Onsite

About The Position

CountryPlace Mortgage is seeking an Account Manager to help grow its Servicing Department. This is an in-person role in the Plano, Texas office. The Account Manager communicates directly with customers to provide account resolution options suited to their ability and needs, and handles questions, inquiries, and objections with patience and professionalism. The role represents clients in a genuine, personable manner to deliver an exceptional customer experience. The position involves negotiating repayment arrangements, explaining resolution options, investigating financial discrepancies, counseling borrowers on meeting their obligations, and communicating payment status and repayment timelines. The Account Manager documents communications and activities, follows investor guidelines, engages relevant parties by phone, works toward budget objectives, and meets individual, team, and department goals. Other duties and special projects may be assigned. Applicants must be authorized to work for any U.S. employer; visa sponsorship is not available. The employer is seeking local candidates, and relocation is not available.

Requirements

Bachelor's degree in Business, Finance, Accounting, or Marketing.
Working knowledge of Microsoft Office.
Effective verbal and written communication skills.
Ability to identify and resolve problems in a timely manner.
Effective decision-making, customer service, and problem-solving skills.
Strong organizational and time-management skills.
Ability to work independently and effectively in a team environment.
Strong attention to detail and accuracy.
Must be authorized to work for any employer in the United States; visa sponsorship is unavailable.
Local candidates only; relocation is not available.

Responsibilities

Deliver an exceptional customer experience.
Negotiate acceptable repayment and financial plans.
Educate clients on available account resolution options.
Investigate and resolve financial discrepancies.
Counsel borrowers on strategies to meet their obligations.
Communicate payment status and repayment timelines to borrowers.
Address and resolve questions, complaints, and suggestions.
Accurately document activities and communications in systems.
Adjust work processes to comply with investor guidelines.
Achieve and exceed budget objectives.
Contact and engage relevant parties via phone calls.
Demonstrate urgency and ownership in daily tasks, along with professionalism and a strong work ethic.
Meet and exceed individual, team, and department objectives.
Perform other duties and special projects as assigned.