Account Manager

Fiserv • Milwaukee, WI

2d

About The Position

The Account Manager manages operational relationships for assigned clients and supports the quality delivery and maintenance of products and services. The role works with clients, Relationship Managers, and teams across Fiserv to resolve service delivery needs, strengthen client satisfaction, and identify opportunities that support long-term growth. The work helps clients achieve operational outcomes with consistency, clarity, and accountability.

The role serves as the primary operational contact for assigned clients, monitors service performance, manages escalations, and coordinates issue resolution across internal teams. It also supports client governance routines, communicates status and plans, and uses client feedback and operational insights to recommend improvements. Travel is required up to 20%.

Requirements

• At least 4 years of experience in account management, client service, or relationship support within banking, financial technology, or the financial services industry.
• Experience managing client escalations, service delivery issues, and resolution plans across internal teams.
• Experience using Microsoft Office applications, including Excel, PowerPoint, Word, and Outlook, to create client-ready updates, reports, and documentation.
• Experience communicating with client contacts and internal stakeholders through written updates, meetings, and issue-resolution discussions.
• Bachelor’s degree or higher in Finance, Business, or a related field, or an equivalent combination of education, related experience, and/or military experience.
• Currently possess valid and unrestricted U.S. work authorization; candidates requiring sponsorship now or in the future will not be considered.

Nice To Haves

• Knowledge of Fiserv systems, products, or operational support processes.
• Experience supporting complex client accounts with multiple contacts, solution sets, and governance routines.
• Project management experience, including tracking milestones, dependencies, risks, and action items.
• Experience identifying client needs and developing plans that improve service delivery outcomes.

Responsibilities

• Serve as the primary operational contact for assigned clients, coordinating Fiserv resources to address service delivery questions, issues, and escalations.
• Manage client operational relationships by monitoring service performance, identifying risks, and driving issue resolution through completion.
• Partner with Relationship Managers to support client satisfaction, revenue growth opportunities, and positive client references.
• Translate client needs into actionable plans with clear owners, timelines, and expected outcomes.
• Communicate service updates, issue status, and resolution plans to client contacts and internal stakeholders.
• Support governance routines for complex client accounts, including meeting preparation, follow-up documentation, and progress tracking.
• Use client feedback and operational insights to recommend process improvements that strengthen the client experience.

Benefits

• Fuel Your Life program supporting physical, financial, social, and emotional well-being.
• Paid holidays and generous time-away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof peer-recognition program with points redeemable for rewards.
• Eight Employee Resource Groups.
• Professional growth through training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning, including a 401(k) match and discounted shares through the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level