Account Manager

Property Leads•Austin, TX

8d•Remote

About The Position

Property Leads is a startup that delivers motivated-seller leads to real estate investors and is expanding into home services. Its customers include real estate investors and roofing businesses. The Account Manager owns customer accounts from go-live for the duration of the relationship, with responsibility for retention, account expansion, and customer goodwill. The role focuses on building genuine relationships, solving customer problems directly, and producing measurable results across a book of business. The Account Manager takes over accounts from Sales, leads onboarding, and helps customers achieve early results. They monitor account health, proactively contact customers who may be disengaging, resolve concerns, and pursue expansion opportunities after core customer concerns have been addressed. The role also requires documenting customer conversations, risks, and outcomes in the CRM. Compensation is a $60,000–$70,000 base salary, with on-target earnings of $120,000. Benefits include a 401(k), medical, vision, and dental coverage. The company describes its team as fast-moving and low-bureaucracy, with direct and visible impact from employees’ work.

Requirements

3–5+ years owning a book of B2B accounts, with a measurable record of customer retention and growing customer spend.
Be able to report a retention rate and the amount of expansion revenue closed.
Experience owning a book of business and building genuine relationships with customers.
Strong negotiation, objection-handling, and de-escalation skills.
Comfort using a CRM and managing a pipeline.

Nice To Haves

Lead-generation or other repeat-purchase experience.
Experience serving real estate investors, roofers, or very small businesses.
Experience as a real estate investor, real estate agent, or roofer.

Responsibilities

Take the handoff from Sales at go-live, run onboarding, and help each customer achieve early results.
Monitor account health, including purchase frequency, lead-quality feedback, support history, and payment activity; proactively reach out to customers who may go quiet.
Build goodwill by responding quickly, being truthful, following through, and advocating for customers internally.
Grow accounts by offering new markets and increased budgets once the customer’s core concerns are resolved.
When an account is at risk, address objections and redirect the customer toward their original goal.
Log every customer conversation, risk, and outcome in the CRM.
Retain customers who request cancellation by overcoming their objections.
Encourage customers who are already spending to increase their budgets or add markets.
Build and maintain relationships with every customer in the book of business.
Gather testimonials and encourage customers to refer others to Property Leads.