Account Manager

Mac Papers and Packaging•Asheville, NC

About The Position

The Account Manager develops and maintains strong customer relationships, works with customers to understand their business needs, and recommends solutions to support profitable sales of Mac Papers products in Packaging and Paper. The role maintains existing business while identifying and developing new sales opportunities. Duties may vary depending on management and may include responsibilities beyond those listed. The position operates under typical office conditions with fluctuating noise levels and involves travel and driving, including exposure to weather and typical driving conditions. The role includes frequent interaction with customers, managers, and staff, and requires independent work with little supervision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or GED required.
Sales experience required.
Proven track record of delivering on defined sales objectives.
B2B consultative sales experience with a successful record of sales and territory growth.
Strong interpersonal skills, time-management experience, and a self-starter attitude.
Ability to handle multiple tasks and priorities simultaneously in a fast-paced environment, with strong attention to detail.
Strong analytical and problem-solving skills.
Competitive, self-confident, and growth-oriented.
Ability to use CRM for daily business activities, planning, and pipeline progression.
Ability to use order-entry systems and respond to emails effectively.
Valid driver’s license and insurable driving record.
Ability to efficiently use a Windows-based computer.
Strong organizational, oral, and written communication skills.
Ability to read and communicate in English for safe and effective job performance and business operations.
Ability to work alone and as part of a team.
Must pass a drug screen and criminal background check.
Ability to walk and stand continuously for long periods, talk and hear in person and by telephone, reach with hands and arms, and lift up to 25 pounds.
Specific vision abilities include close vision, distance vision, and the ability to adjust focus.
Ability to read and interpret data, information, and documents; analyze and solve non-routine and complex problems; use math and mathematical reasoning; learn and apply new information or skills; perform detailed concurrent tasks; and work under intensive deadlines with frequent interruptions.

Nice To Haves

Four-year bachelor’s degree or equivalent experience preferred.
Two to four years of experience selling to businesses is a plus.

Responsibilities

Maintain and aggressively grow the existing account base.
Develop and execute a territory business plan for quarterly review with commercial leadership.
Prospect for, identify, and develop customers and new business opportunities for Mac Papers products.
Develop and actively manage a CRM pipeline, including periodic reviews with line-of-business leadership.
Identify customer needs and recommend value-added solutions to improve customer processes and profitability.
Stay informed about market conditions, product innovations, and the competitive landscape.
Develop business relationships with customer stakeholders from ownership and management through frontline employees.
Provide timely communication and customer service to internal and external contacts.
Work effectively with Commercial leadership, Customer Service, Operations, and other Mac employees.
Participate in commercial meetings and off-site product and sales training.
Perform administrative duties such as budgeting and reporting; review and analyze special order requests, customer bid files, and sales and gross profit margin data.
Work with Credit to collect past-due accounts and evaluate credit when opening new accounts.
Collaborate with equipment and consumable suppliers to target, assess, present, and close business.
Perform other duties as required.