Account Manager Nordics

TeamViewer Germany

2d•Hybrid

About The Position

The Account Manager owns a book of enterprise accounts as the sole account owner, with accountability for gross retention, net revenue retention, and expansion. The role involves maintaining account plans, managing renewals proactively, identifying and closing expansion opportunities, and accurately forecasting business in Salesforce. The Account Manager partners with Enterprise Solution Engineers, Customer Success, Support, and channel partners to support customers and protect retention. They also share customer and market insights with internal teams and contribute to customer references, case studies, and events. Success is measured by meeting or exceeding gross and net revenue retention targets, attaining expansion quota with a healthy and accurately forecast pipeline, maintaining current plans and clear renewal paths for every account, and ensuring effective handoffs with Account Executive and Specialist teams.

Requirements

At least 3 years in enterprise account management, renewals, or customer-facing sales with existing customers.
Experience in SaaS or technology is required.
Proven record of retaining and expanding a book of business against retention and expansion targets.
Strong commercial skills, including negotiation, multi-year agreement structuring, and navigating procurement in mid-size and large organizations.
Consultative, solutions-focused approach and ability to engage IT leaders and business stakeholders on value and roadmap.
Disciplined weekly forecasting, account planning, and CRM hygiene, including Salesforce.
Excellent communication and presentation skills, with comfort in executive conversations.
Entrepreneurial attitude and ability to work in a rapidly changing, high-growth environment.

Responsibilities

Own a book of enterprise accounts as the sole account owner, accountable for gross retention, net revenue retention, and expansion.
Build and maintain account plans covering stakeholder maps, renewal timelines, adoption status, expansion hypotheses, and risks.
Proactively manage renewals, building a value narrative and negotiating commercial terms, including multi-year agreements.
Identify, qualify, and close expansion, upsell, and cross-sell opportunities involving additional seats, products, and use cases.
Forecast renewals and expansion weekly by stage and category, keeping next steps and close dates current in Salesforce.
Partner with Enterprise Solution Engineers on technical validation and solution design.
Work with Customer Success and Support to resolve issues that put retention at risk.
Work with partners, distributors, and resellers on channel-procured opportunities.
Share customer and market insights with Product, Marketing, and leadership.
Contribute to customer references, case studies, and customer events.
Maintain effective handoffs with Account Executive and Specialist teams.

Benefits

Great compensation and benefits packages, including a company achievement bonus or sales bonus and regular salary reviews.
Premiums for the private pension plan (BAV) are topped up by TeamViewer up to the maximum amount.
Public transport-friendly offices.
Option to lease an e-bike (Germany only).
Special terms for local gyms.
Access to the Corporate Benefits platform with many discounts.
Regular team events and company-wide celebrations.
Open-door policy and no dress code rules.
Hybrid and flexible work time.
Work From Abroad Program allowing up to 40 days of work outside the contracting country.
Support for accommodations or adjustments during the application or hiring process, including interview or onboarding support.