Account Manager

First Coast Security•Grand Prairie, TX

12d•Onsite

About The Position

First Coast Security Services is hiring a full-time Cluster Account Manager to oversee the day-to-day operations of an assigned security contract. This on-site, client-facing operations leadership role serves as the primary point of contact between FCS and the client and is directly accountable for the performance, conduct, and development of personnel assigned to the account. The role covers client relationship management, staff scheduling, payroll accuracy, on-the-job training, and contract compliance. It is an opportunity for a security professional with supervisory experience to move into operations leadership.

Requirements

Minimum 2–3 years of experience in contract security, law enforcement, or the military.
Ability to manage client relationships and meet contractual obligations in a security services environment.
Strong interpersonal and communication skills, including the ability to work effectively with clients, field personnel, recruiters, and senior leadership.
Ability to manage competing priorities, complex situations, and a diverse workforce simultaneously.
Proficiency in Microsoft Office Suite, including Word, PowerPoint, and Outlook.
Comfort using a mobile device for field reporting and communication.

Nice To Haves

Prior supervisory or account management experience.
Experience with WinTeam or similar scheduling and billing platforms.
Experience with CCTV or surveillance systems.
Bachelor’s degree in Criminal Justice, Business Administration, or a related field; equivalent supervisory experience in a security or operations role will be considered.

Responsibilities

Manage day-to-day operations of an assigned security contract, including scheduling, payroll accuracy, and contract compliance reporting.
Serve as the primary client contact, maintain regular communication, address concerns proactively, and ensure client satisfaction.
Handle escalated security incidents and emergencies in accordance with post orders and FCS policy.
Communicate staffing needs promptly to the assigned recruiter and Regional Director of Operations.
Develop assigned security personnel through coaching, counseling, performance evaluations, recognition, and disciplinary action as needed.
Manage the employee lifecycle for assigned personnel, from onboarding and site-specific training through suspension and termination processes.
Ensure staff have read, understand, and can locate post orders for their assigned site.
Coordinate and conduct on-the-job training for site-specific requirements.
Hear and help resolve employee grievances in coordination with HR, and maintain accurate, timely personnel files, change-of-status forms, and employee rosters.
Communicate company policies, announcements, and job openings to assigned personnel.
Meet contractually scheduled hours with minimal unbilled overtime.
Manage uniforms, equipment, and vehicles assigned to the account.
Use WinTeam for scheduling, billing, and compliance reporting, including scheduling activity and invoice aging.
Embed the FCS mission into the site culture and model professional standards.
Attend scheduled meetings and training sessions provided by senior leadership.