Account Manager, Commercial

Navan•Palo Alto, CA

19h•$105,000 - $140,000

About The Position

The Account Manager, Commercial drives revenue by ensuring clients are satisfied, willing to serve as references, and receiving maximum value from the Navan platform. The role builds deep client relationships and acts as a trusted advisor, partnering with clients to support successful onboarding, optimize platform engagement, and manage their travel and expense (T&E) programs through Navan. The Account Manager owns account renewals and cross-sells adjacent products across Navan’s portfolio. This is a highly visible, cross-functional role that partners closely with Sales, Product, Finance, Support, Operations, and the C-suite to delight clients, exceed goals, and drive revenue. The position is part of a fast-paced, dynamic environment where priorities and conditions can change frequently.

Requirements

At least 2 years of experience in Account Management, Sales, or a related customer-facing position within a rapidly growing SaaS company.
Demonstrable track record of high performance and success.
Strong communication and presentation skills.
Ability to think strategically, solve problems, and effectively prioritize work and initiatives in a fast-paced, rapidly changing environment.
Data-driven mindset and attention to detail.
Bachelor’s degree preferred or similar work experience.

Nice To Haves

Bachelor’s degree.

Responsibilities

Manage all post-sales activity for Commercial customers through relationship-building, product knowledge, planning, and execution.
Develop trusted advisor relationships with client stakeholders, from program administrators to C-suite, and align program goals with client needs.
Help clients maximize the value of Navan and drive usage of the platform so clients manage 100% of their T&E programs through it.
Meet or exceed revenue goals.
Identify and execute account expansion opportunities, including new departments, teams, geographies, products, and use cases.
Broaden relationships within accounts by developing multiple champions across client teams and organizational levels.
Collaborate cross-functionally to identify and deliver against client needs.
Maintain a deep understanding of Navan’s product offerings and competitive positioning.
Travel to customer sites as appropriate.
Successfully onboard new clients and help them realize maximum value throughout the client lifecycle.
Own client renewals and upsells and cross-sells of adjacent products.