Account Manager, Commercial

Birdeye • Dallas, TX

11d

About The Position

Birdeye is seeking a Commercial Account Manager with a proven record of exceeding quota through renewals and expansion sales. The role involves managing mid-size companies across varied industries and using consultative sales processes, ideally for SaaS/AI products in Customer Experience and Presence Management. The Account Manager prepares and negotiates renewals, rightsizes contracts based on usage and revised pricing models, and handles legal and procurement negotiations. Success depends on strategic relationship-building at all levels, effective account planning and listening, communicating product value, and tracking adoption, renewal attainment, and account growth.

Requirements

• At least 3 years of relevant account management experience.
• At least 3 years of SaaS sales cycle experience.
• Excellent written, verbal, and presentation skills.
• Strong organizational, activity-management, and time-management skills.
• Understanding of strategic account planning and identifying white-space opportunities.
• Experience with CRM and sales productivity tools such as Outreach or SalesLoft.
• Team-oriented approach and willingness to get hands-on when needed.
• Proven record of exceeding quota through renewals and expansion sales.
• Experience with consultative sales processes and selling SaaS/AI products; Customer Experience and Presence Management experience is ideal.
• Experience working with mid-size companies across a variety of industries.
• Experience preparing and negotiating renewals, rightsizing contracts, and handling legal/procurement negotiations.
• Strong account planning, listening, relationship-building, and communication skills; understanding of product adoption, renewal attainment, and account growth metrics.

Nice To Haves

• Experience with digital marketing.
• Preference for building rapport with customers rather than using aggressive sales tactics.
• Experience selling SaaS/AI products in Customer Experience and Presence Management.

Responsibilities

• Achieve and consistently exceed monthly pipeline and sales targets through account renewals and expansion.
• Collaborate with Customer Success to identify white-space opportunities and develop and present account plans to senior leadership.
• Work with Growth and Marketing teams to identify and prioritize accounts for growth.
• Maintain an accurate CRM pipeline with clear and concise notes.
• Prospect within the existing account base and ask for referrals.
• Help craft sales playbooks.
• Prepare and negotiate renewals, rightsize existing contracts based on usage and revised pricing models, and conduct legal and procurement negotiations.

Benefits

• 100% employer-paid benefit plans available for employees, with multiple health plan options including HSA and PPO.
• Flexible PTO.
• 401(k) with company match.
• Flexible work-from-home options.
• Maternity and paternity leave.
• Employee Resource Groups.
• Opportunities in a dynamic and fast-growing organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed