Account Manager

. Crane Worldwide Logistics . • Houston, TX

1d • Onsite

About The Position

The Account Manager will be responsible for managing assigned accounts, including all communication with customers on a daily basis. This role involves developing relationships within the Crane Worldwide network to identify opportunities for truckload capacity solutions and collaborating with peers to develop and implement these solutions. The Account Manager will act as an intermediary between customers and internal teams, generate pricing and quoting responses, and work with Operations Associates to provide tracking information. A key aspect of this role is ensuring prompt resolution of shipment issues, which may require availability outside of standard business hours, including nights and weekends. The position also requires managing customer-generated reports and ensuring their accuracy.

Requirements

• Excellent written and verbal communication skills.
• Demonstrates effective negotiation and closing techniques.
• General understanding of the truckload industry to include equipment types, carrier capabilities, pricing and regulations.
• Strong understanding of US Geography.
• Excellent organizational and problem solving skills.
• Proficient in Microsoft Excel.
• Works well in a team environment.
• High school diploma or GED/Bachelor's degree preferred.
• Minimum 3 to 5 years' transportation experience or combination experience and education (brokerage experience strongly preferred).
• Experience utilizing industry capacity / pricing boards (DAT, GetLoaded, Truckstop, etc.).
• Experience operating a Transportation Management System.

Responsibilities

• Manage assigned accounts including all communication to and from customers on a daily basis and be available to respond and resolve escalations.
• Develop relationships within the Crane Worldwide network to uncover needs for truckload capacity solutions.
• Communicate needs for solutions with peers and assist in the development of the solution.
• Work as intermediary for communication between customers and peers to meet customer expectations.
• Collaborate with peers and utilize tools provided to generate pricing / quoting responses.
• Work with Operations Associates to provide tracking information as requested by the customer.
• Escalate all issues with a shipment immediately to the customer to insure prompt resolution (which may include nights and weekends).
• Manage all customer requests and follow up to insure that the customer needs are met.
• Assure that all pre-alerts from origin offices are assembled and completed based on SOP requirements.
• Transmit all pre-alerts to the customer for all shipments.
• Send all required reports to customer on a daily, monthly or quarterly basis as required.
• Responsible for managing customer generated reports and assuring accuracy.

Benefits

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level