Account Manager Enterprise Partnerships, NE & Central Pennsylvania

Aledade PBC•Scranton, PA

1d•$90,000 - $100,000•Remote

About The Position

The Account Manager serves as the strategic partner, business coach, and advocate for medical practices in their portfolio. This role anchors day-to-day relationships with physicians, providers, and healthcare executives, using data and collaborative problem-solving to identify performance gaps and improve financial performance and patient outcomes through value-based care (VBC) contracts. The Account Manager oversees account performance across financial, quality, clinical, population health, care management, HEDIS and STARs, and operational domains; supports practice staff and clinicians with training; and coordinates executive-facing communications and materials. This is primarily a remote position supporting accounts in northeastern and central Pennsylvania, with approximately 20–25% regional travel. On-site check-ins are anticipated about once per month per account, generally for one to three days and often as day trips. Schedules may vary with client needs. Candidates must live within reasonable driving distance or have easy regional flight access to accommodate visits. Aledade PBC is a public benefit corporation founded in 2014 that works to empower independent primary care through value-based contracts. The organization describes its culture as collaborative, inclusive, remote-first, and focused on improving healthcare for patients, practices, and society.

Requirements

At least 5 years of experience communicating with executives, both in writing and verbally.
Demonstrated knowledge of value-based care contracts across all patient types.
At least 6–8 years of relevant experience involving competencies such as practice management, project management, account management, analytical problem-solving, and strategic insight using healthcare analytics.
Ability to travel for on-site partner check-ins in northeastern and central Pennsylvania, anticipated once per month per account for one to three days.
Ability to meet the role's regional travel needs by living within reasonable driving distance or having easy regional flight access.
Sitting for prolonged periods and extensive use of computers and a keyboard; occasional walking and lifting may be required.

Nice To Haves

Graduate of an accredited college or university in nursing, social work, health technology, or an information technology-related program.
Eight years of significant and relevant medical practice management experience may be accepted in lieu of educational requirements, particularly with significant administrative experience in a clinic setting.
Excellent organizational, project management, and team-building skills.
Familiarity with process-mapping and workflow-analysis tools.
Advanced PowerPoint/slides, Excel/sheets, and other data-visualization skills, and willingness to learn additional software applications.

Responsibilities

Develop and nurture relationships with physicians, providers, and healthcare system executives to support financial and quality performance.
Own account relationships across financial performance and outlook, quality and clinical management, population health, care management training, HEDIS and STARs performance, and operational enhancements.
Use data analytics tools to monitor and communicate practice performance against objectives and strategic plans.
Develop project plans to achieve key organizational objectives.
Help train office staff, physicians, and providers on processes and technologies, coordinating with Aledade's Value Based Care Curriculum.
Continually assess practice and staff training needs.
Communicate contract goals and current performance at organizational, site, and provider levels to support aligned understanding of VBC goals and objectives.
Present outcomes-oriented overviews of performance initiatives and their organizational impact.
Coordinate with internal and external stakeholders to prepare recurring executive-facing presentations and memos, including practice and ACO performance data, financial outcomes and projections, and contract terms.
Proactively advise central leadership on root causes of issues affecting practice performance.
Adapt to evolving organizational priorities and take on additional duties as needed.
Travel to partner sites in northeastern and central Pennsylvania for on-site check-ins, anticipated approximately monthly per account for one to three days.

Benefits

Flexible work schedules and remote work availability for many roles.
Health, dental, and vision insurance paid up to 80% for employees, dependents, and domestic partners.
Robust time-off plan, including 21 days of PTO in the first year.
Two paid volunteer days and 11 paid holidays.
12 weeks of paid parental leave for all new parents.
Six weeks of paid sabbatical after six years of service.
Educational Assistant Program and Clinical Employee Reimbursement Program.
401(k) with up to 4% match.
Stock options.
Bonuses and equity are included in the stated compensation package.