Account Manager Indianapolis

Sysco • Indianapolis, IN

4d

About The Position

The Account Manager supports CMU and LCC business by managing local customer relationships and enhancing the customer experience. The role partners with CST, National Sales, and Local Sales teams to provide positive customer support and resolve last-mile issues. It builds relationships with new and existing accounts, with relationship-building activities expected to take up to 50% of the role’s time. The position focuses on helping Sysco customers, coordinating internally, and ensuring products are delivered accurately and on time.

Requirements

• High school diploma.
• At least 3 years of prior outside foodservice account management or B2B sales experience.
• Valid driver’s license and a driving record that meets Company insurability standards.
• Knowledge of Sysco products, ordering procedures, and credit terms.
• Proficiency in customer service management and ability to partner cross-functionally.
• Ability to manage end-to-end initiatives through challenging deadlines.
• Strong organizational and project management skills, including the ability to provide customer service to multiple customers simultaneously.
• Ability to thrive in a fast-paced and changing work environment.
• Expertise in Microsoft Office.
• Willingness to continuously learn existing and new Sysco technologies.

Nice To Haves

• Bachelor’s degree.
• At least 5 years of prior foodservice account management or B2B sales experience within restaurants, or a GPO background.
• Demonstrated experience with and working knowledge of Sysco customers.

Responsibilities

• Manage assigned customers and concepts, including last-mile activities to ensure timely and accurate product delivery.
• Collaborate with the CSM responsible for the same concepts or customers, and partner with transportation, merchandising, and contract sales teams to drive outcomes and influence customer interactions.
• Coordinate with back-office teams and communicate with customers about matters such as product credits and special orders.
• Work with the local contract sales organization to implement direction and best practices through GSC, serving as a role model for best practices.
• Use the CRM tool to manage accounts and tasks, communicate across the selling team, and maintain accurate customer data.
• Build and maintain customer relationships, including in-person visits based on customer needs and contracts.
• Handle challenging conversations with internal and external stakeholders.
• Escalate issues appropriately.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED