Account Manager, NYC

StackAdapt•New York City, NY

12h•Remote

About The Position

StackAdapt is seeking an Account Manager to manage post-sales client relationships, including platform adoption, campaign management, client retention, and account expansion. Reporting to the Director, Client Services, this role works closely with Account Executives, Client Service support teams, and cross-functional teams to maximize customer campaign ROI. The Account Manager uses RTB and programmatic media buying experience to optimize campaigns and develop solutions that support client satisfaction and performance. StackAdapt is a Remote First company and is prioritizing candidates located in New York City. The role includes travel up to 20% of the time.

Requirements

At least 6 years of experience in real-time bidding/programmatic advertising, such as with a DSP or ad network.
Experience running Google AdWords or Facebook Ads, or executing campaigns through a DSP as a self-serve user.
Demonstrated success managing client relationships and delivering service excellence.
Ability to retain accounts and grow revenue.
Ability to understand and communicate technical concepts and platform-based knowledge.
Familiarity with current digital advertising trends and ideas.

Nice To Haves

Experience working with complex databases.

Responsibilities

Serve as the main point of contact for a portfolio of clients across a range of verticals.
Design campaign strategies within the StackAdapt platform.
Support campaign success with regular reporting against client goals, strategic solutions, and optimizations to meet identified KPIs.
Set up and traffic advertising campaigns on the StackAdapt DSP, including third-party tag implementation and pixel creation or troubleshooting.
Identify upselling opportunities and help improve services through tools, procedures, and reports intended to increase efficiency.
Analyze campaign performance regularly to optimize campaigns and recommend new opportunities.
Act as a strategic advisor and provide strategic thought leadership to clients.
Conduct in-person and virtual meetings, presentations, Quarterly Business Reviews, and training or education sessions.
Travel up to 20% of the time.

Benefits

Retirement, 401(k), or pension savings, depending on location.
Competitive paid time off, including a birthday off.
Access to a comprehensive mental health care program.
Health benefits from the first day of employment.
Work-from-home reimbursements.
Optional global WeWork membership.
Training and onboarding program.
Coverage and support for personal development initiatives, including conferences, courses, and books.
Access to StackAdapt programmatic courses and certifications.
Parental leave program.
Social and team events.