Account Manager, NYC
About The Position
StackAdapt is hiring an Account Manager to manage post-sales client relationships, platform adoption, campaign management, client retention, and account expansion. Reporting to the Director, Client Services, this role works closely with Account Executives, client service support teams, and cross-functional teams to maximize customer campaign ROI. The position applies RTB and programmatic media buying experience to optimize campaigns and develop solutions that support client satisfaction and performance. StackAdapt is a Remote First company and is prioritizing candidates located in New York City. Travel may be required up to 20% of the time.
Requirements
- At least 6 years of experience in real-time bidding or programmatic expertise, such as with a DSP or ad network.
- Experience running Google AdWords or Facebook Ads, or executing campaigns through a DSP as a self-serve user.
- Proven success managing client relationships and delivering service excellence.
- Ability to retain accounts and grow revenue.
- Ability to grasp and communicate technical concepts and platform-based knowledge.
- Familiarity with current digital advertising trends and ideas.
Nice To Haves
- Experience working with complex databases.
Responsibilities
- Act as the main point of contact for a portfolio of clients across a wide range of verticals.
- Design campaign strategies within the StackAdapt platform.
- Support campaign success by reporting regularly on campaign goals and recommending strategic solutions and optimizations to meet KPIs.
- Set up and traffic advertising campaigns on the StackAdapt DSP, including implementing third-party tags and creating or troubleshooting pixels.
- Identify upselling opportunities and improve services through tools, procedures, and reports aimed at increasing efficiency.
- Analyze campaign performance regularly to optimize campaigns and recommend new opportunities.
- Act as a strategic advisor and provide strategic thought leadership to clients.
- Conduct in-person and virtual meetings, presentations, Quarterly Business Reviews, and training or education sessions.
Benefits
- Highly competitive salary.
- Retirement, 401(k), or pension savings, depending on location.
- Paid time off packages, including a birthday off.
- Access to a comprehensive mental health care program.
- Health benefits from the first day of employment.
- Work-from-home reimbursements.
- Optional global WeWork membership and hubs in London and Toronto.
- Training and onboarding program.
- Coverage and support for personal development initiatives, including conferences, courses, and books.
- Access to StackAdapt programmatic courses and certifications.
- Parental leave program.
- Social and team events.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
