Account Manager

Evans Transportation Services LLC • Eagan, MN

13d

About The Position

Under the direction of the Senior Account Manager, the Account Manager serves as a primary point of contact and internal advocate for the assigned customer team. The role involves understanding each customer’s business, managing day-to-day transportation requirements, and coordinating with shippers, receivers, and cross-functional Evans teams to ensure accurate shipment execution. The Account Manager communicates shipment status proactively, identifies and resolves service risks, builds trusted customer relationships, retains and grows assigned accounts, and delivers operational and financial results.

Requirements

• Excellent critical-thinking and problem-solving skills.
• Strong organization and ability to manage multiple priorities.
• Ability to use a keyboard, calculator, telephone, and applicable business systems.
• Continuously sit and use a keyboard, calculator, and telephone; occasionally stand, walk, stoop, and/or kneel; occasionally lift and/or move up to 10 pounds.
• Close vision and ability to adjust focus.

Nice To Haves

• Bachelor’s degree preferred.
• Transportation industry experience and working knowledge preferred, but not required.
• Experience with transportation management software, including MercuryGate, preferred but not required.

Responsibilities

• Build trusted, consultative customer relationships; understand business objectives and account requirements; advocate internally and maintain ownership of requests and service issues through resolution.
• Understand customer products, facilities, stakeholders, shipment patterns, service expectations, communication preferences, and contractual requirements. Set realistic expectations for capacity, pricing, transit time, and appointments.
• Accept tenders, build loads, schedule pickup and delivery appointments, process inbound, outbound, and return shipments in MercuryGate and applicable tools, and maintain accurate shipment records and documentation.
• Provide timely shipment updates, customer portal milestones, and daily reporting. Communicate risks, delays, changes, and corrective actions proactively.
• Identify service issues, coordinate internal resources, troubleshoot exceptions, manage freight claims with internal support, and lead customer follow-up through root-cause review and corrective-action completion. Escalate complex matters to the Senior Account Manager.
• Build strong relationships with internal teams, communicate customer priorities and requirements clearly, and verify alignment before implementation.
• Monitor KPIs and financial results; support customer reporting, business reviews, strategic account plans, billing issue resolution, and contractual and spot pricing. Manage customer bid boards and understand customer and carrier rating requirements for accurate quotes.
• Solicit customer feedback, identify recurring themes, and recommend improvements to service, visibility, cost, and operational efficiency.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed