Account Manager, Dallas

Construction Resources•Dallas, TX

2d•Onsite

About The Position

The Account Manager is responsible for managing and growing customer relationships while providing an exceptional customer experience. This role will serve as a key point of contact for customers, providing sales support, product information, pricing, lead times, scheduling, and solutions throughout the sales process. The Account Manager will work closely with builders, designers, remodelers, and retail customers to support existing accounts, secure new business opportunities, and drive profitable sales growth. This position will also represent Construction Resources at industry events and functions as needed.

Requirements

3–5 years of experience in account management, sales, customer service, or the construction industry
Hands-on knowledge of construction-related products and/or sales preferred
Strong relationship-building and customer service skills
Self-motivated and driven to achieve sales and account growth goals
Ability to communicate effectively with customers and internal teams at all levels
Strong problem-solving and follow-up skills
Excellent organization and time-management skills
Computer literate with working knowledge of Microsoft Office
Ability to manage multiple customer accounts and priorities simultaneously
Must possess a valid driver's license and maintain a good driving record

Responsibilities

Provide excellent account management, sales support, and customer service to all assigned accounts
Develop and maintain strong relationships with customers and key account contacts
Identify opportunities to grow existing accounts and generate new business
Follow up with customers by phone and email to secure orders and maintain relationships
Provide customers with product specifications, pricing, lead times, and delivery/install information
Conduct product and service presentations as needed
Coordinate with internal teams to communicate scheduling changes and job readiness
Visit jobsites as needed to provide customer and sales support
Proactively communicate with customers throughout the order and installation process
Resolve customer concerns and coordinate solutions with the appropriate internal teams
Follow up to ensure customer satisfaction and successful completion of projects
Collect deposits and outstanding balances as needed
Assist with collections when necessary
Attend sales meetings, training, and company functions as required
Participate in industry events, sponsorships, and networking opportunities as needed
Work with internal partners, including National Account Management and Customer Service, to address field issues and provide solutions
Work retail leads as assigned, particularly within fireplace and surround product categories
Maintain a strong understanding of Construction Resources products, services, and processes