Account Manager - Flexible Packaging

Mondi AG • Kouvola, PA

7d • Hybrid

About The Position

The Account Manager will be responsible for developing, managing, and growing relationships with existing customer accounts while identifying and closing new business opportunities. This role involves promoting and selling products and services using a consultative, value-based sales approach. The Account Manager will execute sales activities, prepare proposals, negotiate contracts, and create customer value plans. Close coordination with internal teams such as marketing, sales management, accounting, logistics, and technical service is essential to deliver integrated customer solutions. The role also includes managing customer expectations, establishing sales forecasts, tracking performance, managing DSO and AR, monitoring market conditions, and participating in trade shows. Regular updates to management on customer needs, competitive activity, and growth potential are also required.

Requirements

• Bachelor’s degree in a related business field required.
• Minimum of 7+ years of sales experience, preferably within paper, packaging, or a related industrial/manufacturing environment.
• Proven ability to manage accounts from prospecting through contract close using a consultative sales approach.
• Strong negotiation, problem-solving, and relationship-building skills.
• Results-driven mindset with the ability to work independently and collaboratively within a team environment.
• Excellent verbal and written communication skills.
• Strong business acumen with the ability to understand customer needs and deliver value-based solutions.
• Proficient in standard business and computer applications; CRM experience preferred.
• Willingness and ability to travel as required (at least 50%).
• Professional, polished presence with a high sense of urgency and accountability.

Responsibilities

• Develop, manage, and grow relationships with existing customer accounts while identifying and closing new business opportunities.
• Promote and sell products and services using a consultative, value-based sales approach.
• Execute sales activities including prospecting calls, customer visits, follow-up, and account planning.
• Prepare clear, accurate proposals and quotations for current and prospective customers.
• Negotiate pricing, contracts, and terms to maximize value and profitability across accounts.
• Create and manage customer value plans that identify growth, share expansion, and revenue opportunities.
• Coordinate closely with internal teams including marketing, sales management, accounting, logistics, and technical service to deliver integrated customer solutions.
• Manage customer expectations and satisfaction through service level agreements and proactive communication.
• Establish accurate monthly sales forecasts, track performance against targets, and report on progress.
• Manage Day Sales Outstanding (DSO) and Accounts Receivable (AR) in collaboration with customers and internal partners.
• Monitor market conditions, competitive activity, and product applications to identify opportunities and risks.
• Participate in trade shows and industry events as needed to support business development.
• Provide regular oral and written updates to management on customer needs, challenges, competitive activity, and growth potential.

Benefits

• We strive to create a culture that inspires our people to reach their full potential.
• Going the extra mile – for colleagues and customers – our people drive our passion for performance and are the key ingredient of Mondi’s success.
• Be part of our future.
• We are a global leader in packaging and paper, contributing to a better world through innovative solutions that are sustainable by design.
• Our global team of 24,000 people works across 100 production sites in more than 30 countries.
• Our strength lies in our diversity.
• We are dedicated to creating a team that reflects the diversity of the world we operate in.
• We encourage applications from traditionally underrepresented groups, including women, visible minorities, LGBTQI+ individuals, and people with disabilities.
• Even if you don't meet all the listed qualifications, we still want to hear from you.
• We believe in your potential and are committed to supporting you as you grow and learn at Mondi.
• If you need any accommodations during the recruitment process, please reach out to the contact person listed above.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior