Customer Service Rep Flexible Packaging

ProAmpac • Ontario, CA

5d • Hybrid

About The Position

In this role you will: Act as the primary point of contact for customers, sales, and internal teams in our California and Georgia locations. Manage orders from entry through shipment with a high level of accuracy and urgency. Monitor inventory, order status, and shipments to ensure customer satisfaction. Partner with production, quality, and logistics teams to ensure on-time fulfillment. Resolve customer concerns and drive solutions that strengthen relationships and drive timely, effective solutions. Maintain accurate order, pricing, and shipment documentation. Support continuous improvement initiatives and cross-functional collaboration. Use customer systems and portals to manage real-time updates and reporting.

Requirements

• High school diploma or GED
• 2–5 years of customer service experience, ideally in manufacturing or packaging, plastic film, extrusion
• Strong communication and relationship-building skills
• Detail-oriented with excellent organizational skills
• Proficiency in Microsoft Office, word/excel and order management systems
• Ability to thrive in a fast-paced, deadline-driven environment

Nice To Haves

• Experience in flexible packaging or supply chain operations
• ERP system experience (M3 and AX a plus)

Responsibilities

• Act as the primary point of contact for customers, sales, and internal teams in our California and Georgia locations
• Manage orders from entry through shipment with a high level of accuracy and urgency
• Monitor inventory, order status, and shipments to ensure customer satisfaction
• Partner with production, quality, and logistics teams to ensure on-time fulfillment
• Resolve customer concerns and drive solutions that strengthen relationships and drive timely, effective solutions
• Maintain accurate order, pricing, and shipment documentation
• Support continuous improvement initiatives and cross-functional collaboration
• Use customer systems and portals to manage real-time updates and reporting

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED