Customer Service Rep
Oldcastle BuildingEnvelope•Elk Grove, CA
•Onsite
About The Position
The Customer Service Representative is focused on servicing customers by providing product and service information, resolving product and service problems, and processing orders. This position reports the Service Center Manger. This role is perfect for an individual who approaches their work professionally loves to be a part of a team and wants to help us get better every day. If that sounds like you, come join this industry leader!
Requirements
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Computer experience, ability to accurately type numbers
- Good problem-solving skills
- Ability to work independently and prioritize work deadlines
- Ability to work in fast paced, team environment to meet required deadlines
Nice To Haves
- associate or bachelor’s degree preferred
Responsibilities
- Maintain broad knowledge of clients, products and services of organization
- Resolve product or service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustments; following up to ensure resolution
- Communicate with customers to determine expected delivery date and time
- Enter and track orders in our AS400 system
- Accurately process phone, fax and email orders by data entry
Benefits
- industry competitive benefits at the lowest cost to the employee
- PTO and holidays, including floating holidays you can choose
- A pay-for-performance culture with potential for annual raises and bonuses
- We will equip you with the knowledge and skills you need to succeed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
