Customer Service Rep
About The Position
Lifetime Activities is looking for a part-time customer service representative for its location at the Pleasanton Tennis & Community Park. Lifetime Activities is a successful, mature company with 30+ years of experience managing and staffing tennis and recreational facilities. The ideal candidate possesses the ability to provide an exceptional customer service experience for the Pleasanton tennis and pickleball community by assisting with court reservations, racquet stringing, offering equipment recommendations, basic class placement advice to a diverse clientele. Must be able to anticipate the needs of knowledgeable patrons as well as new customers seeking advice and guidance. The ideal candidate is a friendly, customer focused individual who enjoys helping others and working in a positive team environment.
Requirements
- Must have reliable transportation
- Strong customer service / communication skills
- Excellent phone etiquette and skills
- Detail oriented and great work ethic
- Friendly attitude and a desire to help people
- Eager to learn
- Computer (Mac OS, Office Suite, Internet, E-mail, CourtReserve - training available)
Nice To Haves
- Knowledge of the tennis and pickleball playing communities
- Knowledge of racquet technology and stringing (training available)
- Point of sale and retail experience
Responsibilities
- Conduct point of sale transactions
- Help customers make court reservations and register for classes
- Answer phones and provide information on programs and services
- String racquets (training provided)
- Set-up and breakdown of equipment
- Provide support to on-court staff as needed
- General cleaning/disinfecting of the pro-shop, courts, and restrooms
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
