Account Manager (Up To 28.85/hr)
About The Position
The Account Manager supports existing customer accounts by managing quotes, pricing, order entry, and day-to-day customer needs. This is not a cold-calling role; most requests arrive through email and online channels, with occasional inbound calls. The work is evenly divided between quoting and pricing and order entry. The role suits a customer-focused, highly organized person comfortable managing high volumes of email and data, with strong computer-system proficiency. The position is a contract-to-hire role based fully onsite in Saint Paul, Minnesota. The stated pay range is $24.04–$28.85 per hour. Individual compensation depends on factors including qualifications, skills, relevant experience, job knowledge, geographic location, and internal equity. Benefit eligibility and availability depend on job classification, length of employment, elections, and applicable plan or program terms.
Requirements
- At least 2 years of experience in inside sales, account management, or customer service.
- High school diploma or GED.
- Experience working with CRM or order-management systems.
- Ability to manage high volumes of email, pricing requests, quotes, and order entry.
Nice To Haves
- Salesforce experience.
- Previous experience in manufacturing, distribution, petrochemical, PVF, renewable energy, or a related industrial environment.
- Experience with quoting, pricing, order entry, or RFQs.
Responsibilities
- Manage pricing structures and account details in Salesforce, aligning them with assigned customer accounts, volume commitments, margin objectives, and operating income goals.
- Serve as a primary contact for existing customers and coordinate with outside sales, branch teams, and operations on order status, inventory availability, pricing, delivery schedules, and product specifications.
- Support customer retention and account growth by identifying upsell and cross-sell opportunities within existing accounts.
- Help resolve customer concerns and follow up to ensure timely resolution and customer satisfaction.
- Develop and manage daily pricing strategies for customer contracts, project bids, and MRO agreements.
- Review and price RFQs, bids, and customer requests accurately and responsively, in alignment with customer requirements.
- Collaborate with outside sales to communicate customer feedback, sales activity, concerns, and changing account needs.
- Work with engineering, quality, purchasing, and vendors on regulatory requirements, technical specifications, and product or design changes.
- Stay informed about products, industry standards, customer applications, and competitive offerings.
- Coordinate purchased products with vendors and the purchasing department to support customer orders and delivery commitments.
Benefits
- Medical insurance, if eligible.
- Dental insurance, if eligible.
- Vision insurance, if eligible.
- Critical illness, accident, and hospital coverage, if eligible.
- 401(k) retirement plan with pre-tax and Roth post-tax contribution options, if eligible.
- Voluntary life and AD&D insurance for the employee and dependents, if eligible.
- Short- and long-term disability coverage, if eligible.
- Health Spending Account (HSA), if eligible.
- Transportation benefits, if eligible.
- Employee Assistance Program, if eligible.
- Time off or leave, which may include PTO, vacation, or sick leave, if eligible.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
