Account Manager, Life Sciences

Domino

5d•Remote

About The Position

Domino Data Lab is seeking an Account Manager to own and grow relationships with a focused portfolio of strategic enterprise customers, particularly in Life Sciences. The role is accountable for the long-term health, retention, and commercial growth of each account, including understanding customer adoption and value, identifying opportunities to expand across business units and use cases, and developing multi-year account strategies. The Account Manager builds relationships with technical practitioners and executive stakeholders, leads renewals and complex expansion opportunities, and coordinates with internal teams to deliver on customer commitments. The position requires technical curiosity, strategic thinking, commercial judgment, customer advocacy, and disciplined account and pipeline management. Domino builds AI platform solutions for large, highly regulated organizations. Its platform supports model and application development and hosting, along with governance capabilities designed to support regulator-ready AI at scale. The company describes itself as a small team with a startup spirit and emphasizes diverse perspectives, continuous improvement, honesty, and a culture of teaching and learning.

Requirements

At least 5 years of experience selling complex enterprise technology solutions, including ownership and growth of existing customer relationships.
Demonstrated success retaining and expanding large enterprise customers, including closing seven-figure software transactions.
A track record of building multi-year account strategies and creating expansion opportunities rather than relying on existing demand.
Experience navigating complex organizations, developing executive relationships, and expanding across multiple business units.
Technical fluency and curiosity, including the ability to engage credibly with data scientists, engineers, and technical stakeholders and understand how technology fits into their workflows.
Strong commercial judgment and experience leading enterprise renewals, negotiations, and expansion opportunities.
Ability to understand customer adoption, business priorities, and outcomes and translate them into growth opportunities.
Disciplined approach to account planning, opportunity qualification, pipeline management, and forecasting.
Experience coordinating cross-functional teams to deliver customer outcomes and execute account strategies.
Strong communication skills, intellectual curiosity, and comfort operating with autonomy and accountability.

Nice To Haves

Experience with data, analytics, AI, infrastructure, cloud, or other technically complex enterprise platforms.
Experience selling into highly regulated industries, including Life Sciences and Financial Services.

Responsibilities

Own the commercial performance, retention, and expansion of a focused portfolio of strategic enterprise customers.
Develop multi-year account plans connecting customer priorities, adoption, renewal strategies, and growth opportunities.
Build relationships with technical, business, and executive leaders, establishing multiple champions and sponsors within each account.
Engage with data scientists, AI/ML engineers, and other technical practitioners to understand workflows, challenges, and opportunities for customer value.
Understand customer use of Domino, realized value, and what is needed to expand adoption across the enterprise.
Identify and develop expansion opportunities across business units, use cases, and stakeholders.
Own renewal strategy and commercial negotiations, balancing customer outcomes and long-term account growth.
Lead complex expansion opportunities from discovery and qualification through negotiation and close.
Coordinate customer engagement and execution with Customer Success, Solutions Consulting, Professional Services, Product, Partnerships, Legal, and Deal Desk.
Maintain account plans, qualified pipeline, accurate forecasts, and visibility into account risks and opportunities.
Serve as the commercial point of accountability for customers and ensure Domino operates as a coordinated, strategic partner.