Account Manager - Merchant

Mactac North America•Atlanta, GA

2d•Remote

About The Position

The Account Manager builds and grows a merchant territory across the Mid-Atlantic and Southeastern United States. This remote role develops new business, strengthens strategic customer relationships, and connects merchants, printers, end users, and internal experts to bring pressure-sensitive products and programs to market. The role grows an assigned customer base through training, business reviews, customer and end-user visits, and other sales activities aligned with segment and company objectives. Working with an assigned Customer Solutions Specialist and a Customer Service Representative, the Account Manager coordinates customer programs, manages account activity, and ensures administrative needs such as order and complaint entry are handled effectively. The role is an individual contributor reporting to the Director, Merchant/Sheet Business. It is based remotely in the Southeast U.S., with responsibility for an established territory and potential expansion into surrounding regions. Candidates should live near a major airport to support customer travel. Travel is up to 50%.

Requirements

High school diploma or GED.
At least 5 years of experience in sales, account management, business development, marketing, or a related field.
Proficiency with Microsoft Office software.
Ability to communicate effectively, verbally and in writing, with people of varying educational and technical backgrounds, both inside and outside the Company.
Exceptional problem-solving and analytical skills, including the ability to convey and document findings for audiences ranging from shop floor to C-suite.
Demonstrated ability to think creatively, solve complex problems, and facilitate problem-solving with others.
Valid U.S. driver's license and acceptable driving record.
Ability to meet the physical requirements of travel by automobile, airplane, train, and other modes.
Ability to lift cartons, displays, and sales collateral weighing up to 25 pounds for trade shows and sales calls.

Nice To Haves

Bachelor's degree in business, communications, sales management, engineering, or a related discipline is highly preferred.
Prior experience in the paper, printing, packaging, or labeling industries is preferred.

Responsibilities

Establish, nurture, and maintain effective relationships with key Merchant contacts, including inside and outside sales, customer service, buyers, and middle management.
Forecast, budget, and grow the territory in line with corporate objectives.
Identify and close opportunities aligned with the segment and Company business strategy and capabilities, engaging appropriate internal personnel such as R&D, Technical, Marketing, and Customer Service.
Coordinate customer selling and support activities, including repeat and program business, with the assigned Customer Solutions Specialist.
Communicate changes in inventory demand as appropriate.
Coordinate negotiation and resolution between customers and the Company when issues escalate, engaging appropriate personnel, including Quality, Marketing, Customer Service, Technical, and Finance.
Initiate, coordinate, and conduct customer sales presentations on product training, new products, capabilities, and promotions.
Maintain working knowledge of Company products, programs, pricing structures, and capabilities.
Coordinate and participate in customer business review meetings as required.
Attend approved key customer manager meetings and trade shows, representing the Company and educating attendees on products, programs, and the value of Mactac/Spinnaker.
Monitor customer and competitor activities and offerings, and report relevant information to peers and Marketing, including selling and distribution strategies, locations, acquisitions, price points, and organizational structures.
Review customer stock programs and suggest improvements or adjustments based on market changes.
Assist customers with selling tools and promotions.
Make joint calls to printers and OEMs to train, motivate, and build confidence in the pressure-sensitive market.
Understand competitors’ strengths and weaknesses.
Produce and submit required reports thoroughly and on time.
Manage expenses according to Company guidelines.
Update and maintain CRM and pipeline information accurately and promptly.