Account Manager - Merchant

Mactac North America•Atlanta, GA

23h•Remote

About The Position

The Account Manager builds and grows a merchant territory across the Mid-Atlantic and Southeastern United States. This is a remote, Southeast-based role responsible for developing new business, strengthening strategic customer relationships, and connecting merchants, printers, end users, and internal experts to bring pressure-sensitive products and programs to market. The role grows an assigned customer base through training, business reviews, customer and end-user visits, and other sales activities aligned with segment and company objectives. Working closely with an assigned Customer Solutions Specialist and Customer Service Representative, the Account Manager coordinates customer programs, manages account activity, and ensures administrative needs such as order and complaint entry are handled effectively. The role reports to the Director, Merchant/Sheet Business, is an individual-contributor position, and may involve expanding the established territory into surrounding regions. Candidates should live near a major airport to support customer travel. Travel may be up to 50%. Mactac manufactures and distributes pressure-sensitive adhesive materials used in label printing, graphic design, packaging, retail display, fleet graphics, automotive assembly, medical device assembly, and other markets. Mactac employs more than 1,100 people and operates in the United States, Canada, and Mexico.

Requirements

High school diploma or GED.
At least 5 years of experience in sales, account management, business development, marketing, or a related field.
Proficiency with Microsoft Office software.
Ability to communicate effectively, verbally and in writing, with people of varying educational and technical backgrounds inside and outside the company.
Strong problem-solving and analytical skills, including the ability to convey and document findings for audiences ranging from shop floor to C-suite.
Demonstrated ability to think creatively, solve complex problems, and facilitate problem-solving with others.
Valid U.S. driver's license and acceptable driving record.
Ability to meet the physical requirements of travel by automobile, airplane, train, and other transportation.
Ability to lift cartons, displays, and sales collateral weighing up to 25 pounds as required for trade shows and sales calls.

Nice To Haves

Bachelor's degree in business, communications, sales management, engineering, or a related discipline.
Prior experience in the paper, printing, packaging, or labeling industries.

Responsibilities

Establish, nurture, and maintain strong relationships with key merchant contacts, including inside and outside sales, customer service, buyers, and middle management.
Forecast, budget, and grow the territory in accordance with corporate objectives.
Identify and close opportunities that fit the segment and company business strategy and capabilities, engaging appropriate internal teams such as R&D, Technical, Marketing, and Customer Service.
Collaborate with the assigned Customer Solutions Specialist to coordinate customer selling and support activities, including repeat and program business.
Communicate changes in inventory demand as appropriate.
Coordinate negotiations and resolutions between customers and the company when issues escalate, engaging appropriate personnel including Quality, Marketing, Customer Service, Technical, and Finance.
Initiate, coordinate, and conduct customer sales presentations covering product training, new products, capabilities, and promotions.
Maintain working knowledge of company products, programs, pricing structures, and capabilities.
Coordinate and participate in customer business review meetings as required.
Attend approved key customer manager meetings and trade shows, representing the company and educating attendees about its products, programs, and value.
Monitor customer and competitor activities and offerings, and report strategically relevant information to peers and Marketing, including selling and distribution strategies, locations, acquisitions, price points, and organizational structures.
Review customer stock programs and recommend improvements or adjustments in response to market changes.
Assist customers with selling tools and promotions.
Make joint calls to printers and OEMs to train, motivate, and build confidence in the pressure-sensitive market.
Understand competitors' strengths and weaknesses.
Prepare and submit required reports thoroughly and on time.
Manage expenses in accordance with company guidelines.
Maintain accurate, timely information in the CRM and sales pipeline.