Merchant Dispute: Account Specialist I

JPMorgan Chase & Co. • Columbus, OH

5d • $20 - $25

About The Position

At JPMorganChase, the Account Specialist I supports clients and internal partners by accurately and promptly processing credit card disputes. About 30% of the role involves outbound calls to clients; most responsibilities are operations-based and focused on executing established processes. The position requires attention to detail, organization, and the ability to multitask across multiple systems while delivering quality service and operational excellence. The specialist handles routine tasks within a defined framework and escalates non-standard issues to a supervisor. The role contributes to team success and a positive client experience through accuracy, customer service, and continuous improvement.

Requirements

• Communication, information-gathering, and decision-making skills.
• At least 1 year of customer interaction and support experience in phone or face-to-face settings, with the ability to multitask across computer systems and work accurately.
• Ability to manage complex customer interactions with empathy, composure, and sound judgment.
• Ability to adjust to new situations and navigate different cultural contexts and workplace environments.
• Adaptability and efficiency in fast-paced, dynamic, results-driven environments.
• Ability to read, write, and navigate multiple applications.
• Ability to learn products and systems quickly, embrace challenges, seek feedback, improve performance, and achieve goals.
• Computer literacy, including experience using technology to solve problems and communicate professionally.
• High school diploma or GED.

Nice To Haves

• Knowledge of credit card and/or retail banking disputes.
• Banking experience.

Responsibilities

• Manage a high volume of incoming dispute cases.
• Use customer service expertise to interpret client needs and provide ongoing insights.
• Navigate multiple computer systems efficiently, demonstrating adaptability and resilience.
• Comply with internal policies, procedures, and Regulation Z guidelines.
• Work independently and collaboratively to support team success and achieve goals.
• Follow regulatory and departmental practices and procedures.
• Take ownership of customer interactions, treating clients with respect and responding with empathy.
• Make outbound calls to clients as part of the role, approximately 30% of the time.
• Escalate non-standard issues to a supervisor.

Benefits

• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED