Account Manager

AXIS (AXIS Capital) • Short Hills, NJ

4d • $50,000 - $75,000 • Hybrid

About The Position

The Account Manager delivers high-quality, efficient service to internal and external clients and partners with underwriting teams and placing brokers. Working closely with the Senior Account Manager and underwriting teams, the role maintains service excellence and manages a book of business to support retention, profitability, and growth. The Account Manager uses Property and Casualty commercial insurance expertise to build relationships with underwriters and brokers, provide exceptional customer service, and support new-account marketing and renewal retention efforts.

The role handles advanced administration for new and renewal business, including policy binding, issuance, endorsements, and document review for accuracy and regulatory compliance. It also maintains policy and underwriting records, manages information flow and deadlines using diary systems, reviews underlying policies, endorses changes as needed, and maintains compliant account files and underwriting documentation. The Account Manager serves as a key contact for brokers and clients, responds to inquiries, provides updates, and may mentor junior team members. The role may include additional duties appropriate to its nature.

This is a hybrid position requiring work in the office three days per week. The work involves computer use for data entry, analysis, and communication, with prolonged screen time, and may require mobility within the office for meetings or filing systems.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience in the commercial insurance industry as an Underwriter Assistant or equivalent insurance experience.
• Solid understanding of Property and Casualty insurance coverage.
• Strong written and verbal communication skills, including the ability to interact independently with internal and external business partners such as brokers.
• Experience with Microsoft Office Suite (Word, Excel, and Outlook) or similar software.
• Strong aptitude for learning new computer and software programs.
• Strong customer service skills and a professional attitude.
• Strong organization and time-management skills; ability to organize and prioritize work with limited supervision.
• Self-motivated and able to work independently and collaboratively within a team.
• Ability to multitask, with attention to detail and accuracy.
• Strong math skills.
• Ability to communicate information clearly and confidently to a wide audience.
• Ability to use data and analytics, exercise sound judgment, and make decisions using logic and analysis.
• Ability to work in the office three days per week in a hybrid arrangement.

Nice To Haves

• Undergraduate degree in business, finance, or a related field (preferred but not required).
• Completion of professional development coursework in the industry.

Responsibilities

• Perform advanced administrative tasks for new and renewal business, including policy binding, issuance, and endorsements.
• Review policy documents for accuracy and compliance with regulatory standards and company guidelines.
• Identify opportunities to improve processes and efficiency in service delivery and underwriting operations.
• Serve as a key point of contact for brokers and clients, respond to inquiries, provide updates, and deliver exceptional customer service.
• Cultivate relationships with key broker contacts and decision-makers through regular communication and engagement.
• Provide guidance and mentorship to junior team members.
• Maintain accurate policy and underwriting data, with timely input and retrieval.
• Use diary systems to track information flow and manage deadlines.
• Review underlying policies and endorse changes as needed.
• Adhere to compliance standards and maintain accurate account files and underwriting documentation.
• Support new-account marketing and renewal retention efforts while managing the book of business to contribute to retention, profitability, and growth.

Benefits

• Medical plans for you and your family
• Health and wellness programs
• Retirement plans
• Tuition reimbursement
• Paid vacation
• Competitive target incentive compensation based on overall corporate and individual performance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED