Account Manager

Cyera • Los Angeles, CA

2d • Remote

About The Position

Cyera is hiring an experienced Account Manager to own the renewal motion for a book of enterprise customers. This foundational role on a newly built Renewals team within Customer Experience drives renewals from early planning through on-time close and owns renewal forecasting and visibility. Renewals is responsible for the renewal process, forecast, and early risk detection, while the Account Executive remains accountable for the commercial outcome and customer relationship. The Account Manager partners with Customer Success, Deal Desk, Legal, Finance, Sales Operations, and Sales, and helps define the team's playbooks, handoffs, and reporting. This is a US-based position, with West Coast or Central time zones preferred, and travel of approximately 25%.

Requirements

• At least 5 years of experience in renewals, account management, customer success, or sales/revenue operations, with direct ownership of a renewal-rate or retention number.
• Experience managing enterprise account renewals, including multi-year contracts, executive stakeholders, and customers across regions and time zones.
• Strong experience in cybersecurity, data security, cloud security, or AI, with the ability to discuss customer value, adoption, and risk credibly with security and data leaders.
• Experience negotiating or supporting complex enterprise contracts, including working with Legal on redlines and Finance on pricing approvals.
• Ability to partner with Sales when renewal execution is separate from commercial deal ownership.
• Strong forecasting skills, fluency in Salesforce and CPQ/CLM tools, and the analytical ability to turn data into clear recommendations.
• Experience improving processes, dashboards, or reporting with measurable impact, and comfort creating visibility where tooling falls short.
• Executive presence and excellent cross-functional communication skills.
• Ability to travel approximately 25%.

Nice To Haves

• Experience with Clari, Ironclad, Gainsight, or similar tools.
• Experience using AI tools to improve forecasting and workflows.

Responsibilities

• Drive the end-to-end renewal process for an assigned book, from early planning through quoting, contracting, negotiation support, and on-time close, including multi-year terms, co-terming, pricing uplifts, and partner, reseller, and marketplace renewals.
• Deliver against cohort renewal rate, on-time renewal performance, and forecast accuracy KPIs.
• Maintain an accurate renewal forecast and clear visibility into each renewal's stage and quote status from kickoff to signature, and report regularly to leadership.
• Forecast identified renewal risk accurately and early enough to enable a plan.
• Own execution of save plans alongside Sales and Customer Success for at-risk customers.
• Partner with Sales and Customer Success on renewal strategy, pricing, and negotiation, and support executive conversations on large accounts.
• Analyze renewal and churn trends and share insights with Product, Customer Success, and go-to-market teams.
• Run clear handoffs across Renewals, Sales, Customer Success, Legal, and Deal Desk.
• Work with Finance and Sales Operations to streamline approvals and paperwork and improve CRM data quality.
• Build renewal playbooks, account plans, workflows, dashboards, and reporting to shorten cycle time and reduce manual work.

Benefits

• Remote work with office setup reimbursement.
• Competitive salary.
• Unlimited PTO.
• Paid holidays and sick time.
• Health, vision, and dental insurance.
• Life and short- and long-term disability insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed