Account Manager

Taylor Corporation•Duluth, GA

4d•Onsite

About The Position

Taylor Visual Impressions, a Taylor Corporation company, is seeking an Account Manager to join its team in Duluth, Georgia. The role coordinates internal activities related to developing, growing, and retaining key accounts and is responsible for building and maintaining strong relationships with senior decision makers. The Account Manager serves as the customer’s lead point of contact and an extension of the customer’s business within Taylor, working with internal teams and vendors to deliver products, services, and solutions according to customer needs. The position is onsite at 1725 Breckinridge Parkway, Duluth, GA 30096, Monday through Friday from 8:00 a.m. to 5:00 p.m. Candidates must be authorized to work in the United States without employer sponsorship.

Requirements

At least 2 years of professional experience, preferably in Customer Service or Account Management, and experience in one or more of the following: printing or manufacturing, job planning, estimating or scheduling, or project management.
Effective listening skills and the ability to recognize key issues, understand trends, and develop a customer vision for how services can solve problems.
Ability to rely on experience, judgment, and understanding of the customer’s industry to plan and accomplish goals.
Ability to understand key prospect business issues and position products and services accordingly.
Excellent written, oral, and public presentation skills.
Ability to establish and maintain long-term relationships with key decision makers.
Excellent computer skills, including Microsoft PowerPoint, Excel, Word, QBR development, and root cause analysis tools.
Ability to manage multiple tasks and projects, with excellent project management skills.
Outstanding problem-solving and organizational skills.
Authorization to work in the United States without employer sponsorship.

Nice To Haves

Bachelor’s degree plus 3 years of related or relevant professional experience.
Proficiency in Excel, Word, and querying, using, modifying, and building in database systems.
Meeting coordination and QBR development experience.
Working knowledge of e-commerce systems, ERP, inventory management processes, QMS process creation and maintenance, and root cause analysis tools.

Responsibilities

Serve as the lead point of contact for the customer and an extension of the customer’s business for Taylor.
Liaise between customers, cross-functional internal teams, and vendors to ensure timely and successful delivery of products, services, and solutions.
Establish productive, professional relationships with key customer personnel, including executive-level contacts.
Manage customer communications, conflict resolution, and compliance with contract deliverables.
Use root cause analysis and the 5 Whys technique to develop and implement action plans and measure solution effectiveness with minimal direction.
Participate in continuous improvement initiatives, including documenting and maintaining operating procedures in accordance with Quality Management System requirements.
Analyze data, draw conclusions, and recommend service improvements, process changes, or financial improvements.
Partner with other departments to resolve complex customer inquiries and concerns, including determining when and to whom to escalate issues.
Coordinate customer business reviews by preparing professional presentations, gathering performance metrics, and participating in customer meetings.
Assess customer needs to identify business development opportunities and meet sales performance, financial, and sales-volume targets in collaboration with Sales.