Account Manager

Simpro•Miami, FL

About The Position

As an Account Manager, you will manage the health, retention, and growth of a dedicated portfolio of Simpro customers. You will act as a trusted advisor and primary customer contact, helping clients get maximum value from Simpro’s solutions while identifying opportunities to strengthen the partnership. The role includes managing expansion sales and renewals, conducting executive business reviews, advocating for customers across internal teams, and maintaining account records and forecasts.

Requirements

Experience in a B2B Account Management or Customer Success role.
A strong track record of meeting and exceeding renewal and expansion sales targets.
Comfort negotiating contracts and closing deals.
Exceptional interpersonal and communication skills, with a genuine interest in helping customers succeed.
Ability to build rapport and trust.
Proficiency with CRM software and comfort learning new technologies.
Proactive, organized, driven, and able to manage time and a customer portfolio autonomously.

Nice To Haves

Experience in a SaaS company.
Salesforce experience.

Responsibilities

Proactively manage a portfolio of existing customer accounts to foster successful, long-term partnerships.
Serve as the primary point of contact and customer advocate within Simpro.
Identify, progress, and close upsell and cross-sell opportunities, managing the full expansion sales cycle and meeting or exceeding monthly and quarterly expansion and renewal targets.
Conduct regular executive business reviews with key stakeholders to demonstrate ROI, share best practices, and align Simpro’s solutions with customers’ evolving needs.
Represent customer feedback internally and collaborate with Product, Support, and Professional Services teams to ensure it is heard and addressed.
Maintain accurate account activity records in the CRM and provide reliable forecasts for renewals and expansion sales.