Account Manager

Facilities Management Express

3d•$100,000 - $110,000•Remote

About The Position

FMX is seeking an Account Manager to join its Sales team and support continued growth while ensuring current customers receive a positive experience. The role focuses on increasing customer value and retention through account expansion by identifying opportunities to upsell and cross-sell FMX features and solutions within an assigned territory. The Account Manager will contribute to sales strategy in a fast-paced, collaborative environment and build relationships that help customers get more value from FMX as their needs evolve. The position is remote-first and may be based anywhere in the United States. The employee will work primarily from home, with occasional in-person office visits, including the first week of work at the Columbus, Ohio office and the annual company summit. The role also involves travel to approximately one to three customer events per quarter.

Requirements

Strong knowledge of the FMX platform.
A track record of meeting or exceeding sales quotas.
Ability to connect customer goals, product usage, and setup to identify meaningful expansion opportunities.
Strong relationship-building skills with customers and executive stakeholders.
Ability to understand customer needs, goals, and definitions of success.
Good judgment about when and how to proactively engage customers.
Strong presentation and negotiation skills.
Proficiency in Microsoft Office, particularly Excel.
Working knowledge of Salesforce, including basic data structure and configuration.
Strong time management and prioritization skills.
Creative, solutions-oriented problem-solving approach.
Positive, customer-focused mindset.
Self-motivation, accountability, and follow-through.
Willingness to learn, accept feedback, and continuously improve.
Flexibility to occasionally work outside FMX’s standard operating hours.
Alignment with FMX’s values of Excellence, Teamwork, and Integrity.

Responsibilities

Upsell and cross-sell additional FMX software features.
Convert leads generated by the retention team and generate leads within the assigned territory.
Prospect for new leads using sales sequences and tools.
Present informed offers that consider customers’ goals, needs, and recent activity.
Keep accounts compliant with the licenses purchased.
Collaborate regularly with Marketing to produce effective campaigns.
Record meetings, phone calls, follow-ups, and other tasks in Gainsight.
Follow the upsell and expansion playbook to move accounts from qualification to close.
Collaborate with the Customer Retention Manager and Customer Success team to build pipeline and close deals.
Travel to customer events, approximately one to three events per quarter.

Benefits

100% company-paid health, dental, vision, short- and long-term disability, and life insurance.
Remote-first work arrangement.
Company-sponsored laptop and headset.
Home office stipend of up to $500 for equipment, furniture, and accessories.
$60 per month toward home internet.
Generous paid time off and unplanned time off policies.
Flexible schedule, subject to performance expectations and project timelines.
Free snacks, beverages, and office kegerator when working from the office.
401(k).
Commission eligibility.
Company-covered accommodations for required visits to the Columbus office.