Account Manager

City Wide Facility Solutions • Towson, MD

1d

About The Position

City Wide Facility Solutions is seeking a territory-based Account Manager to serve as the daily, single point of contact for 50+ commercial clients. The role builds working relationships by delivering on service promises, saving clients time, and managing facilities services to support strong client retention. The Account Manager consults with clients, ensures service quality, identifies opportunities for additional services and revenue growth, and supports the work of Night Ops staff and contractors. The position is part of a growing sales management organization focused on serving clients and positively impacting people and the community.

Requirements

• Outstanding, responsive customer service skills and a sense of urgency.
• Detail-oriented, with an excellent track record of follow-through.
• Proactive approach to serving clients.
• Self-starter able to work independently and coordinate with Operations and Sales teams to execute services.
• Excellent verbal and strong written communication skills.
• Engaging, energetic, relationship-building personality; able to ask questions and listen well.
• Insightful and creative approach to handling client needs.
• Solid work ethic and sense of urgency.
• Familiarity with MS Office and CRM systems.
• Bachelor’s degree or equivalent experience in Operations, Sales, or Customer Service.

Nice To Haves

• 3+ years of sales and management experience.

Responsibilities

• Serve as the single point of contact for clients and consult with them to ensure quality work.
• Manage, expand, and diversify client relationships.
• Identify opportunities for new or additional services and revenue growth.
• Guide, manage, and mentor Night Ops staff working with contractors and crews.
• Implement company policies, procedures, and best practices for client service.
• Proactively minimize client issues and promote the services offered.
• Retain clients over the long term.

Benefits

• Base salary, monthly commissions, and quarterly and annual bonus program.
• Anticipated first-year total compensation of $90,000–$110,000; top performers may earn more through the commission and bonus plan.
• PTO earned starting on Day 1.
• Gas and phone allowances.
• 401(k) plan with defined company match.
• Company-paid life and AD&D insurance.
• Subsidized health, vision, and dental benefits.
• Awards and trip opportunities.

What This Job Offers

• Job Type: Full-time