Account Manager - Canada Remote

EventMobi

1d • Remote

About The Position

EventMobi is hiring an Account Manager to own and grow existing client business across North America. This fully remote role is open to people residing anywhere in Canada who can accommodate EST working hours. Working closely with the Event Success (Customer Success) team, the Account Manager proactively engages assigned customers each month through product demos, education about new services, feedback gathering, and support for event success. The goal is to grow accounts and retain customers year over year by serving as a trusted advisor to hundreds of customers.

The role manages a portfolio of 150+ accounts and a pipeline of existing customer business, with responsibility for achieving net revenue retention and account retention targets. The Account Manager uses CRM workflows to prioritize customer touchpoints, maintains forecasts for weekly manager review, and collaborates with Customer Success and Support to ensure client satisfaction.

Requirements

• 3–4 years of experience in B2B sales.
• A track record of achieving or exceeding targets through upsell and growth.
• Strong listening skills, including the ability to understand and reflect customers’ needs.
• Extensive experience working with a CRM such as HubSpot or Salesforce.
• A bachelor's degree or equivalent.
• Ability to accommodate EST working hours while residing in Canada.
• A safe, comfortable, ergonomic, private, and quiet workspace.
• Reliable internet capable of video calls, with at least 30 Mbps download speed.

Nice To Haves

• Prior outbound sales or prospecting experience.

Responsibilities

• Manage a pipeline of existing customer business to drive retention and growth and achieve net revenue retention and account retention targets.
• Build long-term relationships with 150+ accounts through regular account-level debriefs, product demos, and check-in calls.
• Prospect for growth opportunities within the existing client base through referrals and other networking initiatives.
• Follow the AM Daily Dashboard workflow in the CRM to prioritize regularly scheduled customer touchpoints.
• Maintain an up-to-date pipeline forecast for weekly review with the manager.
• Communicate and collaborate with Customer Success and Support teams to ensure client satisfaction.
• Participate and contribute to team meetings, Slack discussions, and one-on-ones.
• Use phone calls, meetings, in-mails, and emails to proactively engage and grow accounts.
• Educate customers about new services, gather feedback, and support their event success.

Benefits

• OTE up to $130K CAD.
• Stock options.
• Dental, health, and life benefits.
• Mental health consultations through GreenShield+.
• Three weeks of vacation, one week of sick days, three summer days, and a birthday holiday.
• Opportunities to meet coworkers in person throughout the year.
• Top-of-the-line hardware and collaboration software for remote work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level