Account Manager (US)

ControlUp

1d • Remote

About The Position

ControlUp creates an autonomous workplace where the day runs itself. We’re a leader in DEX, unifying digital employee experience and IT operations into one powerful platform built for modern workplace management. By combining real-time monitoring, automation, and proactive remediation, ControlUp enables IT teams to prevent issues before they impact employees, reduce operational complexity, and streamline IT environments, without the clutter of multiple tools. With ControlUp, IT works smarter, employees stay productive, and the workday runs itself. One platform. One powerful shift in how work flows. No tool sprawl. No wasted time. No interruptions. Just technology that runs smoothly, so people can get on with work that matters.

Requirements

• 3+ years of experience working in fast-growing SaaS businesses
• Proven track record of working in fast-growing SaaS businesses
• Prior responsibility for a portfolio of more than 200 accounts across all segments/verticals
• Exceptional interpersonal and communication skills with the ability to influence decision-making at all levels
• Proven ability to conduct seven-figure renewal negotiations
• Exceptional attention to detail, accuracy, proactivity, and the ability to anticipate needs.
• Experience in one or more of the following roles: Customer Success Manager/ Renewals /Sales/IT manager, Software Sales
• Positive attitude and very customer-centric; always willing to put the customers' needs first.
• Some travel required (company events and customer on-sites)

Nice To Haves

• Experience with Outreach.io, Gong, Salesforce, Slack, Splunk, Zoom, Google Workspace, and/or FileMaker Pro is a huge plus.
• Experience working in or with organizations that have large IT departments
• Excellent organization, note-taking, project management, and time management skills
• Working knowledge of VDI – Citrix \ VMware virtualization solutions.

Responsibilities

• Engage with customers to align customer goals with our solutions
• Work closely with CSMs, Solution Engineers, and Professional Services in pursuit of a superlative customer experience
• Ensure account retention, development, and growth of lifetime customer value across the portfolio
• Drive customer use and adoption of software to ensure maximum license utilization by facilitating successful onboarding and adoption of software, leading to retention, upsell, and cross-sell opportunities
• Support POD teams to expand and grow customer accounts by identifying customer needs, educating, and selling additional products in our software portfolio
• Monitor and report customers' product experiences and provide consultation and recommendations to improve performance and success

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed