Senior Account Manager - US
About The Position
We are looking for a Senior Account Manager who is customer-focused and results-driven to join our high growth Account Management Team. At Perk, we don't just manage accounts; we build strategic partnerships that redefine how businesses move. As a Senior AM, you will be the primary driver of satisfaction, retention, and expansion within our most valuable SMB portfolios. You’ll be expected to navigate a fast-paced, hyper growth environment with a "roll-up-your-sleeves" attitude, while also stepping back to design the frameworks and optimizations that will help our entire team scale.
Requirements
- 3+ years in B2B Account Management or Customer Success (SaaS experience preferred), with a proven track record of hitting retention and expansion targets.
- Exceptional presentation skills and the ability to translate complex data into a compelling narrative for stakeholders.
- Comfortable in Excel/BI tools and enjoy using data to prove value.
- Thrive in "hyper growth" and view ambiguity as an opportunity to build something new.
- Native-level fluency in English; additional European languages are a significant advantage.
Responsibilities
- Own a high-value portfolio of top SMB customers, building multi-threaded relationships with key stakeholders and C-suite decision-makers.
- Move beyond transactional support to gain a deep understanding of your customers’ business goals. You will ensure they maximize the Perk platform while identifying profitable upsell and expansion opportunities.
- Leverage advanced data analytics to conduct Quarterly Business Reviews (QBRs) that provide actionable insights, not just numbers. You will create templated reporting frameworks that the wider team can adopt.
- Act as an expert on the Perk product ecosystem, ensuring your clients are the first to adopt new features that drive their ROI.
- Identify recurring friction points across your portfolio and develop scalable, long-term solutions to improve the customer experience.
- Act as a bridge between Sales, Product, and Customer Support to ensure seamless roll-outs and advocate for your clients' needs in our product roadmap.
- Prioritize your efforts to maximize impact, balancing high-touch client management with internal projects that improve team efficiency.
Benefits
- Competitive compensation and equity ownership in Perk
- Generous allocation of 20 vacation days and 12 public holidays
- Flexibility of three medical plans to choose from, with company contributions and an HSA when enrolling in an HDHP medical plan
- Comprehensive benefit plans, covering dental, vision and Wellhub’s gym subscription from your start date
- Life and disability policies from your start date, with options to add extra protection through voluntary buy-up plans
- 401(k) plan with company matching contributions
- Partner discounts on pet insurance
- Unforgettable Perk events, including our spectacular annual summer party
- Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
- 12-16 weeks’ paid parental leave
- 16 paid hours per year to spend volunteering for your dearest charitable causes
- Up to 20 "Work from Anywhere" days per year
- Four-week, fully paid sabbatical once you reach 5 years
- Relocation support
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
