Strategic Account Manager - US
About The Position
The Strategic Account Manager is a critical role at Absorb, focused on working with large, complex organizations. The ideal candidate will have demonstrated experience building strategic account plans and successfully closing land and expand opportunities. This role requires the ability to quickly build relationships, identify opportunities within the current customer base, and communicate internally to secure the necessary resources for customer expansion. The position is supported by all levels and sectors of Absorb, allowing interface with teams and executives across all business units.
Requirements
- Strong background in technology sales and client management with a minimum 7+ years of experience
- Ability to become a trusted advisor to senior leaders within client organizations
- Very strong business communication skills (written and verbal)
- Experience working with a global client base
- Ability to travel for business when required
- Strong internal team player
Nice To Haves
- Post-secondary degree – business undergraduate degree or MBA
Responsibilities
- Build trust and strong business relationships with key decision makers in Absorb’s most opportune accounts
- Generate strategic account plans to execute strategies which will lead to upsell/cross sell opportunities
- Work with internal resources (Leadership, Solutions Engineers, Account Development reps) to develop and execute expansion plans from Discovery to Closed Won
- Monitor your pipeline to ensure appropriate actions are taken at appropriate times to continue to facilitate the sale to closed won
- Work collaboratively with the support and technology teams to become an expert in Absorb LMS and the overall learning management landscape.
- Demonstrate Absorb LMS functionality and provide pricing options that align to customer objectives and assist Absorb’s continued growth
- Work with existing Customer Success resources to identify risk and mitigate churn wherever possible
- Use customer and prospect contact activities tools and systems, and update relevant information held in these systems
- Monitor and report on market and competitor activities and provide relevant reports and information
Benefits
- retirement savings programs
- eligibility for two different bonus plans
- generous time off
- comprehensive medical and dental benefits based on your country of location
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
