Account Manager - Ground Operations

Alliance Ground International•Portland, OR

About The Position

The Account Manager manages, directs, and coordinates cargo or ground account operations, personally or through subordinates. The role oversees ground handling services and cargo processes, including carriage of cargo and flight/load manifest and weight-and-balance controls. It ensures operations are safe, efficient, compliant with company and governmental regulations, and meet customer expectations. The Account Manager maintains departmental policies, procedures, manuals, training materials, and records; oversees employee training and performance; conducts audits and investigations; monitors key performance indicators; and builds relationships with internal and external stakeholders. The role also carries supervisory responsibilities, including hiring, training, assigning and directing work, appraising performance, and resolving complaints and issues. All AGI team members are responsible for following health, safety, security, and compliance procedures, reporting hazards and incidents, cooperating with supervisors, and attending required training. The position requires flexible scheduling to accommodate operational demands such as flight delays and cancellations, as well as adherence to attendance policies. The listed salary is $63,000.

Requirements

At least one year of relevant experience is described as ideal.
Associate degree, or three to five years of related experience and/or training, or an equivalent combination of education and experience.
Effective people management and planning and organizational skills.
Customer-focused, analytical, and able to exercise good judgment.
Ability to work under pressure and as part of a team.
Ability to deal with conflict and resolve issues.
Intermediate computer skills and working knowledge of Microsoft Office programs.
Excellent spoken and written English communication skills.
Ability to handle stress in a fast-paced environment and meet deadlines.
Attention to detail and ability to concentrate on detail.
Ability to lift 50–70 lbs.
Ability to follow safety practices and programs and multitask.
Valid U.S. driver's license.
Successful completion of the required airport badging process and pre-employment drug screen.
Work authorization in the United States or Canada, as applicable to the work location.
Ability to meet the station's attendance policy and work flexible schedules adjusted for operational demands.

Nice To Haves

Warehouse management experience is preferred.

Responsibilities

Establish, implement, and maintain departmental policies and procedures to ensure safe, efficient, and compliant cargo or ground operations.
Oversee cargo carriage, flight/load manifest and weight-and-balance control processes, and direct personnel performing this work.
Oversee and provision ground handling services related to cargo operations.
Coordinate with company personnel, customers, third-party service providers, and government agencies to support regulatory and contract compliance and customer satisfaction.
Conduct periodic audits of company cargo operations.
Produce, revise, and distribute departmental training aids, directives, reports, forms, memos, and manuals.
Ensure personnel involved in cargo operations and ground handling are properly trained.
Review employee training and performance records and develop training to improve efficiency and safety and ensure compliance.
Maintain the Hazardous Materials Training Program for applicable employees.
Develop and implement policies and procedures for the safe and efficient handling of ULDs.
Lead by example and deliver consistent customer service.
Ensure compliance with company safety and security procedures and applicable standards.
Monitor and report on agreed key performance indicators.
Investigate irregularities, accidents, and complaints according to reporting requirements.
Communicate operational policies and procedures clearly to promote consistency and standards.
Ensure agreed training is completed and documented.
Build and maintain relationships with internal and external stakeholders.
Resolve issues and conflicts in a timely manner.
Ensure efficient inbound and outbound flight operations.
Promote integrity, fairness, respect, and a constructive personal attitude.
Meet the station's attendance policy and follow applicable safety, security, and compliance responsibilities.
Interview, hire, train, plan, assign, and direct employee work; appraise performance; reward employees; address complaints; and resolve issues.
Work flexible schedules as needed to meet operational demands, including flight delays and cancellations.