Account Manager - Ground Handling Operation

AGI•Palm Springs, CA

About The Position

The Account Manager manages, directs, and coordinates activities related to cargo or ground account operations, personally or through subordinate employees. The role oversees ground handling services and cargo processes, including carriage of cargo and flight/load manifest and weight-and-balance control. It establishes and maintains departmental policies and procedures to support safe, efficient, and compliant operations, customer satisfaction, and consistent service standards. The position also supervises employees and works with company personnel, customers, third-party providers, and government agencies.

Requirements

At least one year of relevant experience is described as ideal.
Associate degree, or three to five years of related experience and/or training, or an equivalent combination of education and experience.
Effective people management, planning, and organizational skills.
Customer-focused and analytical, with good judgment; able to work under pressure and as part of a team.
Ability to manage conflict and resolve issues.
Intermediate computer skills and working knowledge of Microsoft Office programs.
Excellent English verbal and written communication skills.
Ability to handle stress in a fast-paced environment and meet deadlines.
Ability to concentrate on detail and multitask.
Ability to lift 50–70 pounds.
Ability to adhere to safety practices and programs.
Valid U.S. driver's license.
Successful completion of the required airport badging process and pre-employment drug screen.
Work authorization in the United States, if the work location is in the U.S., or in Canada, if the work location is in Canada.
Ability to work flexible schedules adjusted to operational demands, including flight delays and cancellations, and adherence to company attendance policies.

Nice To Haves

Warehouse management experience preferred.

Responsibilities

Establish, implement, and maintain departmental policies and procedures to ensure safe, efficient operations and compliance with company and government regulations.
Oversee cargo carriage and flight/load manifest and weight-and-balance control processes, and direct personnel performing this work.
Provide oversight and arrange ground handling services related to cargo operations.
Coordinate with company personnel, customers, third-party service providers, and government agencies to support contract and regulatory compliance and customer satisfaction.
Conduct periodic audits of company cargo operations.
Produce, revise, and distribute departmental training aids, directives, reports, forms, memos, and manuals.
Ensure personnel involved in cargo operations or ground handling of company aircraft are properly trained.
Review employee training and performance records and formulate training to improve efficiency and safety and ensure regulatory compliance.
Maintain the Hazardous Materials Training Program for applicable employees.
Develop and implement policies and procedures for the safe and efficient handling of ULDs.
Deliver consistent customer service and ensure compliance with company safety and security procedures.
Monitor and report on agreed key performance indicators.
Investigate irregularities, accidents, and complaints according to reporting requirements.
Communicate operational policies and procedures clearly at all levels and ensure agreed training is completed and documented.
Build and maintain relationships with internal and external stakeholders and resolve issues or conflicts in a timely manner.
Ensure efficient inbound and outbound flight operations.
Meet the station's attendance policy and conduct oneself with integrity, fairness, and respect for others.
Carry out supervisory responsibilities, including interviewing, hiring, training, planning and assigning work, directing employees, appraising performance, rewarding employees, addressing complaints, and resolving issues.
Follow health, safety, security, and welfare requirements; report hazards and incidents; cooperate with managers and supervisors; and attend required training.