Account Manager - Ground Handling Operation

Alliance Ground International•Palm Springs, CA

8d•$70,000 - $75,000

About The Position

The Account Manager manages, directs, and coordinates activities related to cargo or ground account operations, personally or through subordinates. The role oversees ground handling services, cargo processes, flight/load manifests, and weight-and-balance controls, while ensuring safe, efficient, and compliant operations. The Account Manager coordinates with company personnel, customers, third-party providers, and government agencies; maintains departmental policies, procedures, manuals, training materials, and records; and monitors operational performance and customer satisfaction. This position has supervisory responsibilities, including interviewing, hiring, training, assigning and directing work, appraising performance, and resolving complaints and issues. It requires effective people management, planning and organizational skills, sound judgment, customer focus, attention to detail, and the ability to work under pressure in a fast-paced environment. The role requires a valid U.S. driver’s license, successful completion of airport badging and a pre-employment drug screen, and authorization to work in the country where the role is located. The stated annual salary is $70,000–$75,000. Employees must follow AGI health, safety, and security policies, attend required training, report hazards and incidents, and take reasonable care for their own safety and that of others. The position requires flexible scheduling that may change to meet operational demands, including flight delays and cancellations. The job description states an ability to lift 50–70 pounds.

Requirements

At least one year of relevant experience is stated as ideal.
Associate degree, or three to five years of related experience and/or training, or an equivalent combination of education and experience.
Effective people management, planning, and organizational skills.
Customer-focused and analytical approach, good judgment, and ability to work under pressure as a team player.
Ability to deal with conflict and resolve issues.
Intermediate computer skills and working knowledge of Microsoft Office programs.
Excellent English verbal and written communication skills.
Ability to handle stress in a fast-paced environment and ensure deadlines are met.
Ability to concentrate on detail and multitask.
Ability to lift 50–70 pounds.
Ability to adhere to safety practices and programs.
Valid U.S. driver’s license.
Successful completion of the required airport badging process and pre-employment drug screen.
Authorization to work in the United States if the work location is in the United States, or authorization to work in Canada if the work location is in Canada.
Ability to work flexible schedules adjusted to operational demands and comply with attendance policies.

Nice To Haves

Warehouse management experience preferred.

Responsibilities

Establish, implement, and maintain departmental policies and procedures to ensure cargo or ground operations are safe, efficient, and compliant with company and governmental regulations.
Oversee work involved in cargo carriage, flight/load manifests, and weight-and-balance control, and direct personnel performing that work.
Provide oversight and provisioning of ground handling services related to cargo operations.
Coordinate with company personnel, customers, third-party service providers, and government agencies to support compliance and customer satisfaction.
Conduct periodic audits of company cargo operations.
Produce, revise, and distribute departmental training aids, directives, reports, forms, memos, and manuals.
Ensure personnel involved in cargo operations or ground handling of company aircraft are properly trained.
Evaluate employee training and performance records and formulate training to improve efficiency and safety and maintain regulatory compliance.
Maintain the Hazardous Materials Training Program for applicable employees.
Develop and implement policies and procedures for safe and efficient ULD handling.
Lead by example to deliver consistent customer service.
Ensure compliance with company safety and security procedures and applicable regulatory standards.
Monitor and report on agreed key performance indicators.
Investigate irregularities, accidents, and complaints according to standard reporting requirements.
Communicate operational policies and procedures clearly at all levels to promote consistency and standards.
Ensure agreed training is completed and documented.
Build and maintain relationships with internal and external stakeholders.
Resolve issues and conflicts in a timely manner.
Ensure efficient operation of inbound and outbound flights.
Promote integrity, fairness, a constructive personal attitude, and respect for others.
Meet the station’s attendance policy.
Carry out supervisory duties, including interviewing, hiring, training, planning, assigning and directing work, appraising performance, rewarding employees, and addressing complaints and issues.
Follow health, safety, and security procedures; report hazards, near misses, incidents, accidents, and dangerous occurrences; cooperate with managers and supervisors; and attend required training.