Account Manager

Taylor Communications•North Mankato, MN

13d

About The Position

Label Works, a division of Taylor Corporation, is seeking an Account Manager to provide customers with a positive, consultative, service-based experience. The role serves as a project-management liaison between customers and the manufacturing facility, ensuring projects are delivered on time and meet customer expectations while maintaining internal profitability goals. The position also supports sales, manages customer accounts and projects, and builds strong internal and external relationships.

Requirements

Excellent written and verbal communication skills.
Detail-oriented with strong organizational skills and the ability to handle complex tasks.
Ability to solve problems effectively, respond to changing priorities, and coordinate multiple projects.
Self-starter mindset, enthusiasm for learning, team-player attitude, and ability to handle daily work with minimal management direction.
Ability to rely on experience and judgment to plan and accomplish goals.
Proficiency in Microsoft PowerPoint, Excel, Word, and Outlook.
Authorization to work in the United States without employer sponsorship.

Responsibilities

Gather and understand job-specific requirements from customers and/or sales representatives to enter jobs accurately into production.
Communicate production schedules and updates to customers, proactively manage production milestone dates, and track production status to ensure orders ship on time.
Coordinate with internal subject matter experts to resolve issues and meet customer expectations.
Provide sales support for product, pricing, schedule, capacity, and production-related requests.
Manage multiple accounts, programs, projects, and tasks in a fast-paced environment.
Document and maintain account-specific standard operating procedures.
Lead scheduled customer meetings about current order status, quality, and forecast opportunities.
Identify ways to streamline processes and reduce errors in support of continuous improvement.
Build and maintain strong relationships based on credibility, communication, and trust.
Facilitate internal and external project kickoff meetings and post-project reviews.
Prepare customer presentations, gather performance metrics, and present in customer business review meetings.
Partner with and mentor less experienced team members.
May direct and lead the work of others.
Ensure proper on-time billing and provide reporting updates to customers.
Create and maintain positive, strong relationships with customers and internal stakeholders.