Account Manager

Alera Group•Houston, TX

6h•Hybrid

About The Position

At Alera Group, our Employee Benefits teams help organizations attract, retain, and engage their workforce through creative, compliant, and competitive benefits strategies. We’re seeking a Account Manager who will make a meaningful impact by delivering proactive client service, thoughtful benefits strategy, and a high-touch experience for both clients and employees. Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service. This role supports clients by ensuring benefits programs are administered accurately, aligned with strategic objectives, and compliant with all regulatory requirements. You’ll partner with internal teams and client contacts to deliver seamless execution, creative solutions, and a superior client experience. Meaningful Impact: Help clients and employees navigate benefits programs that drive retention, engagement, and satisfaction Growth & Learning: Opportunities to deepen your expertise and gain exposure to a variety of clients and industries Collaborative Culture: Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way

Requirements

Life & Health insurance license
Experience in employee benefits, insurance brokerage, benefits administration, or carrier environments
Strong knowledge of health and welfare benefit plans, including medical, dental, vision, life, and disability
Understanding of the regulatory environment for employee benefit plans
Strong verbal and written communication skills
Ability to work independently, manage priorities, and meet deadlines in a fast‑paced environment
Proficiency in Microsoft Word, Excel, and PowerPoint, including financial spreadsheets

Nice To Haves

Bachelor’s degree or equivalent professional experience
Professional certifications such as CEBS, GBA, PHR, CLU, or CBP
Experience coordinating wellness programs and employee engagement initiatives
Detail orientation and accuracy
Accountability and follow‑through
Collaborative mindset
Client‑first thinking
Strong organizational and time‑management skills
Analytical and problem‑solving capability
Active State Life & Health License
Ability to obtain required licensure within 12 months of hire
Ongoing continuing education to maintain active status

Responsibilities

Serve as a key service partner for employee benefits clients, supporting ongoing administration and issue resolution
Assist and manage employee and management communications related to benefit programs, enrollment, eligibility, and plan features
Act as a client liaison to resolve escalated claims and benefit‑related issues
Build strong internal and external relationships with clients, carriers, and vendor partners
Conduct employee education meetings, recordings, and webinars as needed
Coordinate and support new group implementations across benefit programs including medical, dental, vision, life, disability, worksite, COBRA, and spending accounts
Monitor ongoing administration, including account setup, contribution funding, and compliance with applicable regulations
Manage audits, required filings, and other compliance‑related initiatives
Coordinate and plan annual open enrollment processes
Maintain accuracy of information in carrier portals, EDI feeds, and internal systems
Follow standard operating procedures and service workflows to ensure consistency and efficiency
Review and interpret benefit documents and contracts for accuracy
Support renewal planning and ongoing service strategies that drive client satisfaction and retention
Identify client needs and assist in developing communication strategies that enhance understanding of benefit programs
Stay current on insurance carriers, products, underwriting approaches, industry trends, and legislation
Assist in the development and mentoring of service team members